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Mercedes-Benz of Richmond - Service Center

Henrico, VA

4.7
647 Reviews

647 Reviews of Mercedes-Benz of Richmond - Service Center

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January 04, 2024

Always professional service and associates that are always knowledgeable, pleasant and courteous. Always a pleasure doing business More

by Estowe2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Norris
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Murgado
4.0
This rating includes all reviews, with more weight given to recent reviews.
December 27, 2023

Very friendly and extremely professional staff. Always quick and easy to drop off and pick up my car for its maintenance. More

by kevin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JD Martz
December 23, 2023

They take good care of my car. The delivery is timely. We have 2 Mercedes cars. More

by pbritton52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Hunnewell
December 20, 2023

Even though my Service advisor wasn't there for my loaner vehicle pickup, there was someone there to asssist me. More

by Kendra Ford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Murgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 13, 2023

They make it very easy and convenient to get service completed. Friendly and professional staff More

by Ken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Hunnewell
December 11, 2023

I am very disappointed in the way Mercedes of Richmond has responded to my quest to talk about an issue we had with the service department and the General Manager. I finally started getting communication More

by CarlinRich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mario Murgado
3.0
This rating includes all reviews, with more weight given to recent reviews.
December 07, 2023

Fast and efficient service. Same day brought in and had complete in a timely manner. More

by Book
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Summer Price
October 07, 2023

Overall, I had a great and positive experience with Steve Hunnewell and Cheryl Bowman. They provided me with excellent service. More

by gesinacharles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Norris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Hunnewell and Cheryl Bowman
September 09, 2023

Requested to wait on vehicle for service; was give and estimated of two hours wait Time and they completed it under two Hour More

by Csmhawk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service manager and parts clerk
September 06, 2023

Great service Stephen Hummel was excellent answer every question he handle every thing we needed unreal service More

by SANDERSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Hummel
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