Mercedes-Benz of Richmond - Service Center

Job Well Done The service representative was polite. I was told what needed to be done (I needed the cover on a light replaced which involved removing the bumper) The service representative was polite. I was told what needed to be done (I needed the cover on a light replaced which involved removing the bumper) and it was achieved in a timely manner. More

Awesome service On time service... With a smile and answered all questions. Ordered needed part for future service visit. Loaner vehicle was a tremendous help! Keep On time service... With a smile and answered all questions. Ordered needed part for future service visit. Loaner vehicle was a tremendous help! Keep up the great work More

Excellent service with my rep. Mr. Craig Johnson. The Richmond dealership has excellent service. Mr. Craig Johnson is my service rep. and he is excellent and very professional. The loaner car allows The Richmond dealership has excellent service. Mr. Craig Johnson is my service rep. and he is excellent and very professional. The loaner car allows me keep my appointments while my S Class is being serviced. More

Visit for inspection Excellent Dealer performed inspection within time and my car was ready on t ime. I have used this dealer for many years and they consistantly perfor Excellent Dealer performed inspection within time and my car was ready on t ime. I have used this dealer for many years and they consistantly perform well. More

great service and will be back again, great experience and i enjoy the loaner car while my car was service and enjoy my wash car and will be back again, great experience and i enjoy the loaner car while my car was service and enjoy my wash car More

The True Mercedes Brand They employees are always so friendly and helpful in whatever they can assist me with. During my recent visit, I was in a time crunch, and the team di They employees are always so friendly and helpful in whatever they can assist me with. During my recent visit, I was in a time crunch, and the team did everything they could to accommodate my time needs, but still ensure quality service. They kept me adequately informed and thoroughly explained everything to me. More

Great experience The service reps at Mercedes-Benz of Richmond are always friendly and exemplify exceptional customer service. During my recent visit, Craig Johnson t The service reps at Mercedes-Benz of Richmond are always friendly and exemplify exceptional customer service. During my recent visit, Craig Johnson took care of my drop off, loaner and kept me informed of the status and expected cost of the service. More

Service on CLA45 AMG Done on time, in and out quickly, service staff was excellent. Dropped off on Friday and picked up on Saturday when promised. Great job to all! Done on time, in and out quickly, service staff was excellent. Dropped off on Friday and picked up on Saturday when promised. Great job to all! More

Out-of-town emergency! Riding from NY to FL, our tire developed a bubble which would've been dangerous to ride on such a lengthy trip. We showed up at the dealership at 8am Riding from NY to FL, our tire developed a bubble which would've been dangerous to ride on such a lengthy trip. We showed up at the dealership at 8am Sat. morning with no appointment. The sales mgr. & staff were understanding & promised to get us back on the road ASAP, which they did! More

Great Customer Service Team I have been using MB of Richmond service center since 2009. I have never had a bad service experience. The Advisers are so knowledgeable and friendl I have been using MB of Richmond service center since 2009. I have never had a bad service experience. The Advisers are so knowledgeable and friendly - Chris Alston, Chris Garland, and Peter Berghuis. Great customer service is so important and MB of Richmond understands this principle. Keep up the great work guys! More