Mercedes-Benz of Richmond - Service Center

Great service from the beginning to the end! There was consideration of safety and time management from the moment that I arrived. The mechanic, receiving my vehicle, advised me of the wait time There was consideration of safety and time management from the moment that I arrived. The mechanic, receiving my vehicle, advised me of the wait time and referred me to a very competent service personnel. (Craig Johnson) He explained the process for diagnosing the problem and indicated that I may need to leave my car over night. I was called and advised that the service would not be completed until the following day. Upon returning on the next day, I was advised that the car was ready and after completing my financial obligation the car was brought to the service area. Craig Johnson is to be commended for his professionalism in working with customers. More

wrecked my car in their lot Took my car in for service as I had done for several years. Got a call from the dealership that that had hit another car while turning in the service Took my car in for service as I had done for several years. Got a call from the dealership that that had hit another car while turning in the service area. I would have though they would have offered my something for denting my car. I was told I received a loaner and I should by happy about that.?? More

Craig is EXCELLENT ! Excellent - Craig is especially good to work with service receptionist and cashier are always courteous and helpful everyone in the dealership is fr Excellent - Craig is especially good to work with service receptionist and cashier are always courteous and helpful everyone in the dealership is friendly Thank you ! More

Great service Always very professional and fast service. A repeat customer. Always have car washed and nice loaner while car is being serviced. I am very happy. Always very professional and fast service. A repeat customer. Always have car washed and nice loaner while car is being serviced. I am very happy. More

First Class Service I bought my car in for Service A. Was told this qualified as an "Express Service". To my surprise my car was serviced and washed within an hour. Gr I bought my car in for Service A. Was told this qualified as an "Express Service". To my surprise my car was serviced and washed within an hour. Great service!! More

Received a complementary State Inspection I drove in, was pleasantly greeted, quickly signed into service and received my vehicle, inspected, cleaned in a very timely manner. I always look I drove in, was pleasantly greeted, quickly signed into service and received my vehicle, inspected, cleaned in a very timely manner. I always look forward to the friendly and fast service from this dealership. More

Friendly and helpful Craig Johnson was very attentive and helpful with our cracked windshield. Though we felt it was a warranty issue because of the nature of the crack, Craig Johnson was very attentive and helpful with our cracked windshield. Though we felt it was a warranty issue because of the nature of the crack, we were pleased with Craig and the dealership in replacement of our windshield. This is not the first windshield on a Mercedes that has been damaged while we possessed the car. We do feel that Mercedes should try to make windshields that can endure small rocks or items hitting the windshield. More

1year maintenance Excellent service! Timely, friendly and professional!nice waiting area and hospitality items. Check out efficient and thorough. Attitudes all positive Excellent service! Timely, friendly and professional!nice waiting area and hospitality items. Check out efficient and thorough. Attitudes all positive and willing to help the customer More

Excellent customer service Chris Alston is wonderfully good with people and the rest of the staff are just as friendly. It looks like they fixed the problem. Thanks. Chris Alston is wonderfully good with people and the rest of the staff are just as friendly. It looks like they fixed the problem. Thanks. More

Exceptional care and quality Quick diagnosis of issue, communication from service advisor as to the extent of the problem and future impact on functioning of the car. Service advi Quick diagnosis of issue, communication from service advisor as to the extent of the problem and future impact on functioning of the car. Service advisor was concerned about my convenience and preference regarding loaner car. More