Mercedes-Benz of Richmond - Service Center

Great service Always very professional and fast service. A repeat customer. Always have car washed and nice loaner while car is being serviced. I am very happy. Always very professional and fast service. A repeat customer. Always have car washed and nice loaner while car is being serviced. I am very happy. More

First Class Service I bought my car in for Service A. Was told this qualified as an "Express Service". To my surprise my car was serviced and washed within an hour. Gr I bought my car in for Service A. Was told this qualified as an "Express Service". To my surprise my car was serviced and washed within an hour. Great service!! More

Received a complementary State Inspection I drove in, was pleasantly greeted, quickly signed into service and received my vehicle, inspected, cleaned in a very timely manner. I always look I drove in, was pleasantly greeted, quickly signed into service and received my vehicle, inspected, cleaned in a very timely manner. I always look forward to the friendly and fast service from this dealership. More

Friendly and helpful Craig Johnson was very attentive and helpful with our cracked windshield. Though we felt it was a warranty issue because of the nature of the crack, Craig Johnson was very attentive and helpful with our cracked windshield. Though we felt it was a warranty issue because of the nature of the crack, we were pleased with Craig and the dealership in replacement of our windshield. This is not the first windshield on a Mercedes that has been damaged while we possessed the car. We do feel that Mercedes should try to make windshields that can endure small rocks or items hitting the windshield. More

1year maintenance Excellent service! Timely, friendly and professional!nice waiting area and hospitality items. Check out efficient and thorough. Attitudes all positive Excellent service! Timely, friendly and professional!nice waiting area and hospitality items. Check out efficient and thorough. Attitudes all positive and willing to help the customer More

Excellent customer service Chris Alston is wonderfully good with people and the rest of the staff are just as friendly. It looks like they fixed the problem. Thanks. Chris Alston is wonderfully good with people and the rest of the staff are just as friendly. It looks like they fixed the problem. Thanks. More

Exceptional care and quality Quick diagnosis of issue, communication from service advisor as to the extent of the problem and future impact on functioning of the car. Service advi Quick diagnosis of issue, communication from service advisor as to the extent of the problem and future impact on functioning of the car. Service advisor was concerned about my convenience and preference regarding loaner car. More

A+ In Customer Service Craig Johnson took the time to explain the services that were needed and why. He was exceptionally professional. He did not rush when working with me Craig Johnson took the time to explain the services that were needed and why. He was exceptionally professional. He did not rush when working with me, and he answered all of my questions. More

Job Well Done The service representative was polite. I was told what needed to be done (I needed the cover on a light replaced which involved removing the bumper) The service representative was polite. I was told what needed to be done (I needed the cover on a light replaced which involved removing the bumper) and it was achieved in a timely manner. More

Awesome service On time service... With a smile and answered all questions. Ordered needed part for future service visit. Loaner vehicle was a tremendous help! Keep On time service... With a smile and answered all questions. Ordered needed part for future service visit. Loaner vehicle was a tremendous help! Keep up the great work More