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Mercedes-Benz of Richmond - Service Center

Henrico, VA

4.7
647 Reviews

647 Reviews of Mercedes-Benz of Richmond - Service Center

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February 29, 2024

I'm from out of town and brought my 2017 GLE AMG in without an appointment when check engine light came on. They took it in for diagnosis, verified the issue, had their a driver drop me off at at a r More

by robmb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Summer
February 26, 2024

Christina was super friendly and super helpful. In addition to Mercedes amazing cars this type of personality makes owning a Benz a different experience then the rest. More

by adil.oudrhiri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina
February 22, 2024

Christiana Made the visit especially nice. She really shows she loves her job and gives great customer service. Please keep her. More

by lynneparts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christiana
February 21, 2024

The service was great, and the repair was done in timely manner. I was given a rise home and was offered a ride to come pick up, I Just wished they honored the warranty contract i had with Endurance. More

by flamingsword60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Hunnewell
February 20, 2024

Well, I got to know everyone very well and everyone is very polite not stuck up like some other dealerships . They actually say hi and mean it. Very prompt service and did I mention very professional. The More

by Mercedesbenzc450
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven
February 11, 2024

Service was good and on time ! I love to going there and hanging out with some of people I have met ! More

by bigboo72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Murgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 03, 2024

Everyone that I came in contact with at the service department was courteous and had a smile. More

by fefelewis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Hunnewell
January 30, 2024

Summer is amazing! Top notch service every time. Such a joy to work with and always has a smile on her face! More

by Rorysamson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Norris
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 24, 2024

Courteous, efficient and solved my issue quickly. We’re excellent in communicating with me and giving me options. More

by gmarsh.22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Norris
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 17, 2024

Wonderful service on both cars quick and good service. Been coming to this location since it opened More

by cab0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Norris
5.0
This rating includes all reviews, with more weight given to recent reviews.
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