Mercedes-Benz of Richmond - Service Center

Exemplary Service and Customer Care Finding a service firm with professionals who care and who promote a service delivery model that places a priority on customer service can be hit or m Finding a service firm with professionals who care and who promote a service delivery model that places a priority on customer service can be hit or miss. Not at Mercedes-Benz of Richmond, and not with Chris Garland. Having purchased and serviced seven models of Mercedes at MBR over the years, the continuity and consistency of product and service has been exemplary. I always leave knowing work was done correctly, the first time. I also have a detailed record of every scheduled maintenance and repair ever done to provide to someone who elects to assume care and support of these vehicles when I am ready for the next one. Everyone at MBR, from sales, service, cashier, and of course the technicians, are friendly and focused on each and every customer. Well done, all, and thank you. More

Service Review Christopher Alston always provide "exceptional service". He is a wonderful person to work with. He is always friendly, professional, and knowledgeable Christopher Alston always provide "exceptional service". He is a wonderful person to work with. He is always friendly, professional, and knowledgeable about my car and any services that I might need. " A Higher Level of Excellence" is the standard with him. More

Exceptional customer service from Chris Alston, as usual Every time I have my AMG serviced at Richmond Mercedes, Chris Alston takes care of me and provides impeccable service. He's courteous, knowledgeable, Every time I have my AMG serviced at Richmond Mercedes, Chris Alston takes care of me and provides impeccable service. He's courteous, knowledgeable, flexible on working your vehicle in for service at the last moment, and makes sure you have the best experience possible. If there's an issue during or after the vehicle has been serviced, that issue is resolved immediately. Ensuring customer satisfaction is highly valued by Chris and his team. This level of service is one of the primary factors that has kept me from purchasing a German luxury brand other than Mercedes. More

Chris Alston is the Best! My wife and I are confident that our cars will receive the service and attention they need at a reasonable price when we leave them with Chris Alston My wife and I are confident that our cars will receive the service and attention they need at a reasonable price when we leave them with Chris Alston at McGeorge Mercedes-Benz of Richmond. We love picking up our cars after they have been serviced and washed. More

Chris took care of my CLS550 4Matic I purchased my certified CLS550 4Matic a few weeks ago, I discovered the center wheel caps to be worn down, so I ordered 4 new caps and requested a se I purchased my certified CLS550 4Matic a few weeks ago, I discovered the center wheel caps to be worn down, so I ordered 4 new caps and requested a service appointment. Also I needed my MBrace software upgraded. Chris Alston took care of my situation with professionalism and ease, I will request him going forward. More

First Service appointment Hi, There were a few hiccups in terms of informing me about if my vehicle was ready or not. But Logan Bunger was very courteous and provide follow Hi, There were a few hiccups in terms of informing me about if my vehicle was ready or not. But Logan Bunger was very courteous and provide follow up customer service to make up for the system notification. Also I thought the service is a bit pricier than the other luxury car makers, I have a BMW and owned an Acura in the past and never had to pay about $250 for service. Overall a good experience, but hoping for an excellent experience next time around and prices be bit reasonable. Thanks, Sameer Shukla Owner: 2015 ML350 4 MATIC More

Everything went as scheduled. Peter, the service writer, was very knowledgeable and very help full in suggesting the right service for my car. He also followed up during the servi Peter, the service writer, was very knowledgeable and very help full in suggesting the right service for my car. He also followed up during the service period and kept me informed of what was found and what to do. The car was ready that afternoon for me as promised. Except for the smart car the experience was good..... Thanks Richmond Mercedes. More

Last minute service request I was visiting Richmond and had an urgent request for service. The service group did a great job of getting me in and out on time. Everyone was extrem I was visiting Richmond and had an urgent request for service. The service group did a great job of getting me in and out on time. Everyone was extremely courteous and professional. More

A pleasure from beginning to end I brought my ML 550 in for a trip check. Everyone was polite and helpful, making sure I understood what the check involved and assuring me that if any I brought my ML 550 in for a trip check. Everyone was polite and helpful, making sure I understood what the check involved and assuring me that if any other work was needed I would be consulted before anything else was done. Love the complimentary car wash! More

Service Brought my E550 in because the brakes were grabbing at slow speeds and there was a loose wire on the RH side of the driver's seat. Excellent service Brought my E550 in because the brakes were grabbing at slow speeds and there was a loose wire on the RH side of the driver's seat. Excellent service from Peter Berghuis and others. More