Mercedes-Benz of Richmond - Service Center

Great Customer Service Steve suggested/recommended for all the services needed right now and also those in the near future, and to me it was very helpful, and also appreciat Steve suggested/recommended for all the services needed right now and also those in the near future, and to me it was very helpful, and also appreciate the loaner for the day. More

Very satisfied The service was fabulous!! I was placed in a beautiful loaner for the day, and the guy that helped me was very helpful. I don't remember his name, but The service was fabulous!! I was placed in a beautiful loaner for the day, and the guy that helped me was very helpful. I don't remember his name, but I do know that he's a fan of the Charger's. More

always satisfied Logan always explains exactly what I should expect and what is necessary. Derek does great work and helps keep my wait time to a minimum. Logan always explains exactly what I should expect and what is necessary. Derek does great work and helps keep my wait time to a minimum. More

Service at its Highest Service experience was excellent. Kept to the time promised with the work was outstanding. The folks were extremely accommodating to meet my schedule Service experience was excellent. Kept to the time promised with the work was outstanding. The folks were extremely accommodating to meet my schedule and timeframe. More

excellence Let me start by saying that no matter whether it be my sales agent Michael collins or any member of the service team I am amazed by the level of profe Let me start by saying that no matter whether it be my sales agent Michael collins or any member of the service team I am amazed by the level of professionalism , courtesy and kindness . I will for sure when and if I decide to give up the Mercedes 350e I have now get another at Mcgeorge ., More

First Impressions I brought my "new to me" Smart car in for service at McGeorge and overall the experience was pleasant. The receptionist was very informative and helpe I brought my "new to me" Smart car in for service at McGeorge and overall the experience was pleasant. The receptionist was very informative and helped me to secure an appointment before the rush. The greeter and service prep were also helpful. More

Very Good Service and Accommodations I was given an exceptional loaner, one that was so exceptional that I am planning to purchase it, if all goes well. If not at this time, it has helpe I was given an exceptional loaner, one that was so exceptional that I am planning to purchase it, if all goes well. If not at this time, it has helped me narrow my selection and amenities. The salesperson was very helpful, courteous, and informative. More

Fabulous Service It was time for routine maintenance on my car (50,00 mile service check), so I made my appointment online and requested a loaner car. I arrived a bit It was time for routine maintenance on my car (50,00 mile service check), so I made my appointment online and requested a loaner car. I arrived a bit early on the day of the appointment, and was greeted right away, taken to a waiting service advisor who quickly and efficiently completed the paperwork, and had me on my way in the (new!) loaner car in a matter of minutes. I received a text message when my car was ready, along with a copy of the invoice--no surprises! My car was ready and freshly washed when I arrived to pick it up. Fast, friendly, competent service--a perfect experience all around! More

Annual service and state inspection I had worked with Patrick for many years and am sorry that he left the dealership; however, Chris Garland was very helpful, friendly, and efficient. I had worked with Patrick for many years and am sorry that he left the dealership; however, Chris Garland was very helpful, friendly, and efficient. More

helpful people Chris Garland was most helpful in working me in (I had no appointment) and getting me a car to use. I was able to finish my errands while my car was s Chris Garland was most helpful in working me in (I had no appointment) and getting me a car to use. I was able to finish my errands while my car was serviced. More