Mercedes-Benz of Richmond - Service Center

very quick and professional Very extraordinary service.. Patrick was very helpful and professional. He answered all questions I had and made sure I was comfortable while waiting. Very extraordinary service.. Patrick was very helpful and professional. He answered all questions I had and made sure I was comfortable while waiting. He made certain that all my questions were answered.. More

always professional Very considerate of customers needs and time. They make appropriate suggestions without being pushy and are very respectful of customers choices.. I Very considerate of customers needs and time. They make appropriate suggestions without being pushy and are very respectful of customers choices.. I look forward to working with the sales team in the coming months and getting a new MB More

Great experience My service consultant Patrick at West Broad Street was great...very professional, courteous and his customer services was outstanding. I was greeted a My service consultant Patrick at West Broad Street was great...very professional, courteous and his customer services was outstanding. I was greeted and assisted in a timely fashion and was in & out super fast...that's why I luv Mercedes they never let you down the quality of the vehicle and the service provider More

great experience, timely I was very satisfied with the service. The advisor took time to hear my concerns and followed through with the4 service. My car was ready near the I was very satisfied with the service. The advisor took time to hear my concerns and followed through with the4 service. My car was ready near the predicted time. More

Loyalty I will continue to bring my vehicle to this dealership because here at Mercedes Benz of Richmond they put the customer first. The exterior car wash wa I will continue to bring my vehicle to this dealership because here at Mercedes Benz of Richmond they put the customer first. The exterior car wash was below usual quality this visit. More

Yearly Maintentance Check Yes, everything was on point! The Scheduler makes it all happen. My go to guy Steven coordinated the updates and services. My out-of-pocket costs I ca Yes, everything was on point! The Scheduler makes it all happen. My go to guy Steven coordinated the updates and services. My out-of-pocket costs I can live with. I am pleased. More

Excellent Very friendly, prompt, informative and helpful. Problem was diagnosed quickly and the resolution was figured out. Appointment made to return once the Very friendly, prompt, informative and helpful. Problem was diagnosed quickly and the resolution was figured out. Appointment made to return once the part is in and a loaner is also going to be used. More

A one service for a vehicle Chris Garland is my Service Advisor, and he is Truly Exceptional. Chris has been my service advisor since 1999, and I value his experience and his ad Chris Garland is my Service Advisor, and he is Truly Exceptional. Chris has been my service advisor since 1999, and I value his experience and his advice when my vehicle is being serviced. More

Great service. Very friendly and informative. Fast service. However a little pricey. The labor cost is very high. I would return in the future. Keep up the service. Very friendly and informative. Fast service. However a little pricey. The labor cost is very high. I would return in the future. Keep up the good work. More

Mercedes Benz My experience with Mercedes Benz went very well. Everyone was very nice. The employees greet you when you come in the door and they makes you feel wel My experience with Mercedes Benz went very well. Everyone was very nice. The employees greet you when you come in the door and they makes you feel welcome. More