Mercedes-Benz of Richmond - Service Center

The Review I giving this review because of the service and the quality that Mercedes Ben's of Richmond to my wife and I. We have been satisfied since 2008, when I giving this review because of the service and the quality that Mercedes Ben's of Richmond to my wife and I. We have been satisfied since 2008, when she bought her first SLK 350 and my CLS 550. More

appointment for a checkup for my SUV Mercedes told me that my appointment would be a 'no charge'. They even texted me the zero cost, but when I went to check out the man at the counter sa Mercedes told me that my appointment would be a 'no charge'. They even texted me the zero cost, but when I went to check out the man at the counter said I owed $76.00. My service manager, Logan said he would take care of it and I received a receipt showing a zero balance. S. Hoang More

Exceptional Service From the moment I pulled into the dealership until I returned to pick up the EzPass tag that I forgot in the loaner, I experienced outstanding service From the moment I pulled into the dealership until I returned to pick up the EzPass tag that I forgot in the loaner, I experienced outstanding service. Logan made me feel special as he listened to the concerns I had regarding my vehicle. He worked hard to make sure that I was satisfied. More

Top notch service from Logan Bunger. The proffessional service team evaluated and fix the problem with my AMG quickly. I appreciate their thorough care they gave my car. Logan explained The proffessional service team evaluated and fix the problem with my AMG quickly. I appreciate their thorough care they gave my car. Logan explained the problem clearly and kept me in the loop as the warranty repair was underway. More

Always a good experience! Needed 4 new tires and was concerned about my brakes. I was given tire options, found out my brakes were fine, and was kept updated as I waited for m Needed 4 new tires and was concerned about my brakes. I was given tire options, found out my brakes were fine, and was kept updated as I waited for my car. More

Very satisfied I was very satisfied with the service I received recently from McGeorge Mercedes Benz. The loaner car made it most convenient to work with your deale I was very satisfied with the service I received recently from McGeorge Mercedes Benz. The loaner car made it most convenient to work with your dealership. More

Great Brake Service Steven Honeywell and the team did an awesome job with getting my wife a loaner of equivalent model. The service was a recommendation from a previous v Steven Honeywell and the team did an awesome job with getting my wife a loaner of equivalent model. The service was a recommendation from a previous visit the week prior. The service was completed in a very timely manner and we were kept up to date throughout the process. We will be back and definitely recommend MB of Richmond to others! More

STRANDED IN OLD CAR MY CAR BROKE DOWN IN THE MIDDLE OF AN 9HOUR TRIP IN WHICH LEFT ME HERE AT THIS DEALER FAR FROM HOME .AFTER SOME MINOR MIS COMMUNICATION ' THEY WERE MY CAR BROKE DOWN IN THE MIDDLE OF AN 9HOUR TRIP IN WHICH LEFT ME HERE AT THIS DEALER FAR FROM HOME .AFTER SOME MINOR MIS COMMUNICATION ' THEY WERE ABLE FIX MY SITUATION, AN GET MY CAR BACK IN HIGHWAY ORDER' THANKS TO CHRIS GARLAND , AN LOGAN BUNGER OF THE SERVICE TEAM' AN( KEITH REDDY WHO HAPPENS TO BE AN GREAT LEADER THERE! I WILL FEEL MORE CONFIDENT KNOWING IF IM TRAVELING THAT AREA I WILL HAVE A PLACE TO TAKE CARE OF MY CAR IF NEEDED ......PRICELESS ! More

Surprise Just showed up with a problem with a tire....six or eight folks in front and they took me in and fixed the problem in a short period of time...perfect Just showed up with a problem with a tire....six or eight folks in front and they took me in and fixed the problem in a short period of time...perfect customer service! More

Typically great service From appointment scheduling, through service intake, through follow up during service with all questions answered through delivery after service compl From appointment scheduling, through service intake, through follow up during service with all questions answered through delivery after service completion, the customer service at MBR is always top flight. That is why I return time after time. More