Mercedes-Benz of Richmond - Service Center

Good service Good, fast service, but also fairly expensive. Car was ready for pickup when promised. Appreciated very much the telephone call when the car was read Good, fast service, but also fairly expensive. Car was ready for pickup when promised. Appreciated very much the telephone call when the car was ready. More

Maintenance service Service was complete as requested along with recall work. They also greased too that I ciomplained has squeak noise. Provided me a loaner vehicle an Service was complete as requested along with recall work. They also greased too that I ciomplained has squeak noise. Provided me a loaner vehicle and explained work completed thoroughly More

Seamless I have been coming to Mercedes-Benz of Richmond for about the last 10 years or so, and the people are always very friendly and accommodating. My servi I have been coming to Mercedes-Benz of Richmond for about the last 10 years or so, and the people are always very friendly and accommodating. My service adviser, Gary Biunno, is always helpful, but not pushy which I appreciate. More

Great experience Relaxed professional atmosphere. No pressure. Never pushed the sale. Honest and knowledgeable. I would definitely recommend anyone looking at Mercedes Relaxed professional atmosphere. No pressure. Never pushed the sale. Honest and knowledgeable. I would definitely recommend anyone looking at Mercedes to use this dealership and especially Joey Harris. More

Service From check in to check out, very professional staff I had use of a courtesy vehicle while mine was in the shop, Logan took time to explain the new fe From check in to check out, very professional staff I had use of a courtesy vehicle while mine was in the shop, Logan took time to explain the new features More

Quality Service every time Always a top notch experience! The quality of the work and the timeline of expectation are always a conistent expectation - and one that I make often Always a top notch experience! The quality of the work and the timeline of expectation are always a conistent expectation - and one that I make often with a high mileage occupation. More

The process to have my car repaired was made easy. Mr. Thompson of the service department was very helpful and professional. The process was made easy, I was given a loaner car and had my car returned Mr. Thompson of the service department was very helpful and professional. The process was made easy, I was given a loaner car and had my car returned to me in a few days. While I was there my salesman Mike Rosen came and checked on me. They were both professional. More

RUN AND NEVER LOOK BACK These are a bunch of incompetent service people; makes me wonder if they are really certified and who/where they got their certification from. Could n These are a bunch of incompetent service people; makes me wonder if they are really certified and who/where they got their certification from. Could not diagnose problem with car and took to an independent Mercedes mechanic that diagnosed problem in less than 5 minutes. More

Very responsive and courteous Dealer has always been very responsive and on top of the business. Very friendly and always wants to make sure we are satisfied. Cooperative and atte Dealer has always been very responsive and on top of the business. Very friendly and always wants to make sure we are satisfied. Cooperative and attentive. More

As good as it gets I have been a happy customer there for more than 30 years. Chris Garland has been there for 27 of those years. Chris is always courteous and attentive I have been a happy customer there for more than 30 years. Chris Garland has been there for 27 of those years. Chris is always courteous and attentive, and gives frequent updates on progress, I live in a rural area, transport school aged children, and it is essential that my vehicles be trouble-free. Regular, routine maintenance at MB of Richmond makes that happen. My sincere thanks to everyone for another good service experience. More