Mercedes-Benz of Richmond - Service Center

Excellent Service Mercedes Benz of Richmond has always provided excellent service over the years, to include making and explaining sound recommendations for future serv Mercedes Benz of Richmond has always provided excellent service over the years, to include making and explaining sound recommendations for future service. In addition, the customer service waiting area is very comfortable. More

Sherry was a great service provider. Had a great experience and would use this dealership and service department again if I’m in the area and need assistance. The service was done quickly Had a great experience and would use this dealership and service department again if I’m in the area and need assistance. The service was done quickly and I was given a comparable loaner car. More

As always, wonderful service Shout out to Steven, our service advisor, who always makes sure our vehicles are well maintained. Always keeps us informed as to the service status an Shout out to Steven, our service advisor, who always makes sure our vehicles are well maintained. Always keeps us informed as to the service status and anything else that comes up. We appreciate his dedication. More

Professional, friendly, excellent service at MB of Richmond! MB of Richmond sets the standard for excellence in caring for their customers as well as their customers’ automobiles. They always make you feel welco MB of Richmond sets the standard for excellence in caring for their customers as well as their customers’ automobiles. They always make you feel welcome and appreciated. The service experience is always first class. More

Friendly & professional The staff was friendly and professional. I didn't agree with being charged diagnostic fees for each problem but it was from my understanding that it w The staff was friendly and professional. I didn't agree with being charged diagnostic fees for each problem but it was from my understanding that it was needed to troubleshoot each issue. Most repair shops just print them all. In spite pricing, my issue was resolved as well as the process comprehensible. More

Addressed all of my concerns I felt something about my brakes were not working correctly after my car had been repaired by another mechanic for front end collision damage. Merced I felt something about my brakes were not working correctly after my car had been repaired by another mechanic for front end collision damage. Mercedes who replaced my brakes weeks before agreed to look over everything to assure me they were working as they should. They seem to be working exactly as they did after my brakes were replaced. More

Absolutely the best service! My 2013 smart car died on November 2018 and have been fighting with the warranty company to cover the claim. Patrick Thompson is the best, kept me inf My 2013 smart car died on November 2018 and have been fighting with the warranty company to cover the claim. Patrick Thompson is the best, kept me informed on everything and whenever I called/texted him got the response right back. The warranty company finally covered the claimed last week and Patrick got the new engine replaced way sooner than I expected. It’s been a long journey and Patrick was right there for me. Thanks for all your help and patience Patrick!! More

Satisfied customer I am completely satisfied with the service I received. I had a problem with my payment and the cashier was patient and friendly. I appreciate the tim I am completely satisfied with the service I received. I had a problem with my payment and the cashier was patient and friendly. I appreciate the time he spent processing my payment. More

Exceptional dealership & Exceptional people Always have a welcoming experience at this dealership, Logan Bunger is an "exceptional" service advisor, great lounge area and perfect environment to Always have a welcoming experience at this dealership, Logan Bunger is an "exceptional" service advisor, great lounge area and perfect environment to wait. Thanks, Sameer. More

2013 SMART Car 60K service Service was performed satisfactorily and the staff was pleasant and professional. Though dealership provided loaner vehicle, they kept my car for over Service was performed satisfactorily and the staff was pleasant and professional. Though dealership provided loaner vehicle, they kept my car for over seven hours to perform the service. Thought that was a bit excessive. More