Mercedes-Benz of Richmond - Service Center

A perfect maintenance experience A very pleasant experience. I arrived on time and was quickly and courteously checked in. I was waiting at the dealer for the work to be completed a A very pleasant experience. I arrived on time and was quickly and courteously checked in. I was waiting at the dealer for the work to be completed and it was. My car was ready in less than two hours. More

Service on my car was performed in a timely manner...i Very satisfied with service. Resolution of problem was completed in a timely manner.. Peter Bergdorf kept me apprised and explained what the pro Very satisfied with service. Resolution of problem was completed in a timely manner.. Peter Bergdorf kept me apprised and explained what the problem was and how it was resolved. More

SERVICE AT BENZ I am very please with the degree of service given at Mercedes Benz dealership in Richmond. The degree of excellence of the people in the service depa I am very please with the degree of service given at Mercedes Benz dealership in Richmond. The degree of excellence of the people in the service department is very high and I strongly recommend them. Franco Laghi More

Quick Check Engine Light Diagnostic MB of Richmond fit me on an oversubscribed day for a check engine light problem. Turned out to be a fuel pump issue which they fixed immediately. I am MB of Richmond fit me on an oversubscribed day for a check engine light problem. Turned out to be a fuel pump issue which they fixed immediately. I am not from the Richmond Area but only there one week a month. I really appreciate MB of Richmond accommodating my schedule as a non-resident MB owner. More

Great experience I was very pleased with my experience when I had my E 300 serviced at your dealership. Everything was handled with ease. It was a pleasant exper I was very pleased with my experience when I had my E 300 serviced at your dealership. Everything was handled with ease. It was a pleasant experience. More

Great service Sherry has assisted me twice now and both times has been extremely helpful and easy to work with. Service is always great and I always feel welcomed a Sherry has assisted me twice now and both times has been extremely helpful and easy to work with. Service is always great and I always feel welcomed and informed of every detail. More

A-3 service on 350 GLE This was the first time I sat and wait for service, at Richmond West Broad st location Mr. Christopher Garland advisor was friendly, professional, eff This was the first time I sat and wait for service, at Richmond West Broad st location Mr. Christopher Garland advisor was friendly, professional, efficient!! More

5 Stars MB of Richmond MB of Richmond always takes great care of me. I won’t take my Mercedes anywhere else. Thank you MB of Richmond, I’m a customer for life! MB of Richmond always takes great care of me. I won’t take my Mercedes anywhere else. Thank you MB of Richmond, I’m a customer for life! More

Service Excellence On time, on estimate, courteously handled. Christ Garland is a customer service ace. Opportunity to have a "loaner" is particularly attractive since On time, on estimate, courteously handled. Christ Garland is a customer service ace. Opportunity to have a "loaner" is particularly attractive since we commute 100+ miles to the shop. More

Service experience was excellent My service experience was excellent as always. Working with Chris Garland was excellent and extremely helpful. Irvin Rich also assisted in resolving o My service experience was excellent as always. Working with Chris Garland was excellent and extremely helpful. Irvin Rich also assisted in resolving one small issue I had and now I’m completely satisfied. More