Mercedes-Benz of Richmond - Service Center

Vehicle service I think that this dealership has an appreciation of customer’s time. I made an appointment and was promptly greeted by Sam and was seen by Chris Garla I think that this dealership has an appreciation of customer’s time. I made an appointment and was promptly greeted by Sam and was seen by Chris Garland, who are always professional and cheerful. My wait during service was reasonable and went by quickly. I can’t ask for more. More

Excellent Service. PATRICK THOMPSON DID A VERY GOOD JOB EXPLAINING THE SERVICE TO MY HUSBAND AND I. THANK YOU PATRICK FOR ALL THAT YOU DO. GREAT JOB ! PATRICK THOMPSON DID A VERY GOOD JOB EXPLAINING THE SERVICE TO MY HUSBAND AND I. THANK YOU PATRICK FOR ALL THAT YOU DO. GREAT JOB ! More

Exceptional Service - always This dealership exemplifies the exceptional quality that is Mercedes Benz. The sales team never presures and they have a great range of cars and SUVs This dealership exemplifies the exceptional quality that is Mercedes Benz. The sales team never presures and they have a great range of cars and SUVs on hand -- and their ability to special order exactly what you want, track delivery, and do it all at a great price, sets them apart. My E class sedan was in for service, and it was time for new tires - Chris Garland, the Service Manager, was on top of everything even before I arrived, and their technicians have the highest level of Mercedes training / certification needed for the best Mercedes service. Many thanks, and most highly recomended! More

This dealership offers the best quality cars also the best quality of service for your car. Speedy and professional service can always be expected at this dealership. best quality of service for your car. Speedy and professional service can always be expected at this dealership. More

Everyone at the dealership is friendly and courteous. They provide a clean, comfortable area to wait and I have confidence when I drive away that my car is in top condition and will perform as I expect i They provide a clean, comfortable area to wait and I have confidence when I drive away that my car is in top condition and will perform as I expect it to. Always pleased with their service. More

Excellent Service Expediently I was able to drop in mid morning and set an appointment for early afternoon. Service as completed over an hour ahead of schedule and under estimate. I was able to drop in mid morning and set an appointment for early afternoon. Service as completed over an hour ahead of schedule and under estimate. More

Great and Quick Service Able to get in and out of the service department with no problems at all. Logan Bunger and Ron Shaban were great and helpful. They were quick and ef Able to get in and out of the service department with no problems at all. Logan Bunger and Ron Shaban were great and helpful. They were quick and efficient in getting me seen soon. More

Stephen Hunnewell always provides great customer service. One of the reasons I decided to purchase another Mercedes. he is always Friendly and is respectful of the customers time. One of the reasons I decided to purchase another Mercedes. he is always Friendly and is respectful of the customers time. More

I took both of my Mercedes Benz in to be serviced. I have been a customer since 1988. Service was fast, efficient and pleasant. Thank you. been a customer since 1988. Service was fast, efficient and pleasant. Thank you. More

Awesome Service! The maintenance service that I received was just as promised and expected. My service associate was very professional and responsive. The service sh The maintenance service that I received was just as promised and expected. My service associate was very professional and responsive. The service shop provided high quality maintenance service and my car was completed in the time promised. I loved that the car was returned to me clean as a whistle! There were no surprises, and I really appreciated my total experience. More