Mercedes-Benz of Richmond - Service Center

Wonderful Service as always We have been having our Mercedes' serviced for many years and always enjoy the profession service we receive. Always friendly, professional and timely We have been having our Mercedes' serviced for many years and always enjoy the profession service we receive. Always friendly, professional and timely. Thank you to everybody at Mercedes for keeping our beloved cars in tip top shape. More

Great Experience Great customer service. No extended wait time. Was made very comfortable and was informed of everything that was being done. No surprises and no press Great customer service. No extended wait time. Was made very comfortable and was informed of everything that was being done. No surprises and no pressure to get extra services I did not need at the time. More

Every employee encountered is friendly and courteous. Service is prompt. Even when you must wait a little longer, the lounge is a comfortable place to wait. Service is prompt. Even when you must wait a little longer, the lounge is a comfortable place to wait. More

Great experience start to finish From check in, to explanation of service needed, to timely performance, to loaner, to wash, to check out -- A+. Steven did an admirable job with the a From check in, to explanation of service needed, to timely performance, to loaner, to wash, to check out -- A+. Steven did an admirable job with the appointment. More

Great service, friendly staff, pick up/delivery appreciated Like the fact that they are open, honest, and do not try to sell you repairs that are not needed...they may "suggest or keep and eye out for" but do n Like the fact that they are open, honest, and do not try to sell you repairs that are not needed...they may "suggest or keep and eye out for" but do not try to quilt you with unneeded service. That makes for great customer relations! Open and honest is the way to go! Pick up and return of my vehicle was especially appreciated and gentlemen was very polite and followed proper procedures (covered driver car sear, gloves, etc) due to the Covid 19 concerns. More

Recent experience at Mercedes Ricmond Right from the moment I called to setup the appointment to the time I picked up the car after service, as always, efficiency and courtesy made my expe Right from the moment I called to setup the appointment to the time I picked up the car after service, as always, efficiency and courtesy made my experience a pleasant one without even an opportunity to think of the word 'hastle' :) Hope they keep this up ! More

Appreciation I am gratefiul for the great people that Mercedes Benz have in their Dealership. I have worked with Mr. Logan Bunger since I purchased my vehicle in 2 I am gratefiul for the great people that Mercedes Benz have in their Dealership. I have worked with Mr. Logan Bunger since I purchased my vehicle in 2008. Logan have always provided excellent and professional service on my behalf which I greatly appreciate. More

Fast, efficient and professional from start to finish. Sherry kept me informed, and was very courteous. It appeared they are respecting social distancing guidelines, though surprised more were not wearing Sherry kept me informed, and was very courteous. It appeared they are respecting social distancing guidelines, though surprised more were not wearing masks. More

Inspection and Service B My experience with Mercedes-Benz of Richmond (W. Broad St.) is always excellent - from the check in to picking up my car when ready. Everyone is frie My experience with Mercedes-Benz of Richmond (W. Broad St.) is always excellent - from the check in to picking up my car when ready. Everyone is friendly and helpful. I feel good when I leave knowing my car has been serviced by trained Mercedes-Benz mechanics. I have had my car now for 8 years and I get asked quite often if it is new. I think that is because I am proud to take good care of it and the dealership and their Service Dept. do their part in servicing it to keep it in good shape. Thank you are for job well done. More

Always a great experience I have taken my Smart car to this dealership now for several years and I have had nothing but the best experiences. Friendly staff, clean waiting are I have taken my Smart car to this dealership now for several years and I have had nothing but the best experiences. Friendly staff, clean waiting area with snacks, allow dogs inside, free loaner car with service when available. Have not found anything not to like yet! Service is super quality! It is great to have a place you can trust. They do safety inspections too. More