Mercedes-Benz of Richmond - Service Center

Great Custimer service, on time no waiting around, loaner car process was smooth and easy, the rep that handled me was professional and provided courtesy calls to keep me updated on my maintenance request. car process was smooth and easy, the rep that handled me was professional and provided courtesy calls to keep me updated on my maintenance request. More

I called Sherry to set up a service appointment, she is very nice, professional and a true asset to your team. Thank you for the excellent service. very nice, professional and a true asset to your team. Thank you for the excellent service. More

No one answered the phone I called the service department repeatedly 2 days in a row trying to get an appointment to have my car inspected and no one ever answered the phone. I called the service department repeatedly 2 days in a row trying to get an appointment to have my car inspected and no one ever answered the phone. Since we live relatively close by, we decided to drive to the dealership instead . Once there, we had no problem getting an appointment for the next day. Not the usual service I’m accustomed to from Mercedes. On the day of service, however, everything was great! More

Eveything went well Appreciate the loaner car and text Eveything went well Appreciate the loaner car and text updates Not sure why it needs to be 25 words i am making up words now Eveything went well Appreciate the loaner car and text updates Not sure why it needs to be 25 words i am making up words now More

Service on my Car I always get the best SERVICE here at this dealership! It starts when I pull my vehicle into the garage and from there Sherri has me in and out with m I always get the best SERVICE here at this dealership! It starts when I pull my vehicle into the garage and from there Sherri has me in and out with my Loaner car in no time flat,she was in constant touch with me by texts to what was going on with my car. I drive in to Richmond from Penna to have my car serviced by this dealership. I commend them on their Service and organization..........THEY ARE THE BEST from the person who greets at the door and the person who brings my car to me when I pick it up............... a GREAT TEAM! Thank you you all for the great SERVICE! Mim Leggette More

Great I like bringing my cars to this dealership. The technicians do good work and they are extremely polite. Sherry Moore did a great job with taking care I like bringing my cars to this dealership. The technicians do good work and they are extremely polite. Sherry Moore did a great job with taking care of my day with the service that was needed. As much as I love the service department, it is extremely pricey. It would be nice to receive incentives so that work would not be done outside of the dealership. More

It’s about the client not the dealer!From waving me It’s about the client not the dealer! From waving me through the door and assigning a service rep.. outstanding service and attention. Logan answe It’s about the client not the dealer! From waving me through the door and assigning a service rep.. outstanding service and attention. Logan answered some questions I didn’t even know I had. More

Great service, they offer reasonable pricing and let me know about the progress of my car, would definitely repeat my visit. I totally recommend them!! know about the progress of my car, would definitely repeat my visit. I totally recommend them!! More

Service and maintenance is always very timely and efficient. Recall notices are promptly addressed and attended to.Attention to each customer is a primary concern and waiting time has never been a efficient. Recall notices are promptly addressed and attended to.Attention to each customer is a primary concern and waiting time has never been a problem. More

10,000 mile checkup Everyone I spoke to was extremely friendly, courteous and helpful. Sherry was thorough and kept me completely up to date with information about the s Everyone I spoke to was extremely friendly, courteous and helpful. Sherry was thorough and kept me completely up to date with information about the service of my car. I couldn't have been more pleased with the quality of your service department. More