Mercedes-Benz of Richmond - Service Center

Excellent service. Sherrie is Very approachable to customers. Great asset to the company. Really took care of my car. Keep up the good work benz family. customers. Great asset to the company. Really took care of my car. Keep up the good work benz family. More

Outstanding service. Professional, concerned, interested. Exactly what one expects with a Mercedes Benz dealership and in the best interest of the customer. Service exceeds what I have experienced with othe Exactly what one expects with a Mercedes Benz dealership and in the best interest of the customer. Service exceeds what I have experienced with other luxury brands. More

I had great customer service from the time I arrived, got the loaner and then checked out a few days later. Justin Gray always kept me informed with the progress of my car. The entire team is simply....Aweso the loaner and then checked out a few days later. Justin Gray always kept me informed with the progress of my car. The entire team is simply....Awesome! More

The Mercedes brand shoulders an expectation of quality and service. This dealership exceeds all metrics therein and comes highly recommended. Logan in the service department deserves recognition and rewar and service. This dealership exceeds all metrics therein and comes highly recommended. Logan in the service department deserves recognition and reward. For me, these guys knocked the ball out of the park. More

I have never been happier with service. From the moment I arrived, to the time I departed, I encountered very helpful staff, everything was fully discussed, and I was promptly informed when my car was read I arrived, to the time I departed, I encountered very helpful staff, everything was fully discussed, and I was promptly informed when my car was ready. Excellence in every way. More

MB Richmond has been my home for all my E350 service since moving to the area. They have constantly worked to fit service into my schedule. While my car is in the shop, customer communication is big plu since moving to the area. They have constantly worked to fit service into my schedule. While my car is in the shop, customer communication is big plus. Each time, service is timely with regular updates on work in progress. Each time, the cost was within the estimate—and any issues discovered during service were immediately communicated to me with cost and urgency of addressing the issue(s). In some cases, an issue could be pushed off to be addressed at a later date. I love the working relationship I have with MB Richmond and, especially, my advisor, Logan Bunger. More

Justin Gray was extremely helpful giving me advice on future needs regarding my prepaid service! The dealership is always kind and helpful in helping me with my needs! Thank you! future needs regarding my prepaid service! The dealership is always kind and helpful in helping me with my needs! Thank you! More

Was a recall visit, but service was excellent, as was shuttle service. Shuttle drivers were very friendly, and Justin was very professional and courteous. No charge, of course, so the price was right t shuttle service. Shuttle drivers were very friendly, and Justin was very professional and courteous. No charge, of course, so the price was right too. More

I have dealt with this dealership many years, both sales and service. I have been and continue to be pleased with care and treatment I receive when I go in. and service. I have been and continue to be pleased with care and treatment I receive when I go in. More

Very professional. They let you know every step of the way progress and recommendations. They have personal skills and very knowledgeable about all issues. Awesome experience. way progress and recommendations. They have personal skills and very knowledgeable about all issues. Awesome experience. More