Mercedes-Benz of Richmond - Service Center

I bought my car from them used almost 15 years ago and they still treat me like I am one of their best customers. The service, hospitality and attention to detail are second to none! they still treat me like I am one of their best customers. The service, hospitality and attention to detail are second to none! More

Very convenient schedule setup and quick turnaround on vehicle repairs. Asked for specific areas of inspection and it was completed very quickly via email which allowed a review of all items and option to vehicle repairs. Asked for specific areas of inspection and it was completed very quickly via email which allowed a review of all items and option to select. More

Too expensive but excellent serviceanother service Too expensive but excellent service another service manager sent me several emails for a James Bailey??? Except for that everything was excellent an Too expensive but excellent service another service manager sent me several emails for a James Bailey??? Except for that everything was excellent and my car was ready in a reasonable time More

Dependable work and great service. Can always trust Richmond Mercedes for service on my 2002 used c320 wagon. I rely on their advice and am always satisfyed Richmond Mercedes for service on my 2002 used c320 wagon. I rely on their advice and am always satisfyed More

Friendly staff! Very thorough and patient in their explanations of issues found with my vehicle. My wife used this dealership to service her vehicle and highly recommended them. She was right! explanations of issues found with my vehicle. My wife used this dealership to service her vehicle and highly recommended them. She was right! More

Sherry was professional, patient, and kind, and explained everything very well. I look forward to working with her for future service visits. Thanks so much! everything very well. I look forward to working with her for future service visits. Thanks so much! More

I always enjoy a visit to have my car serviced but this last time it took two hours for a diagnostic test which I thought was too long. last time it took two hours for a diagnostic test which I thought was too long. More

I came to the dealership to get routine service for my car. The service technician was very polite and helpful he explained to me the services that need to be done at that time. car. The service technician was very polite and helpful he explained to me the services that need to be done at that time. More

Easy appointment both online and phone calls. Staffs professional and super friendly. Waiting room loaded with snacks and drinks. Loved the complimentary wash. Took my car in for 10K service as well as professional and super friendly. Waiting room loaded with snacks and drinks. Loved the complimentary wash. Took my car in for 10K service as well as state inspection. Both times were very pleasant. More

Fantastic dealership! Always on time and no surprises with routine maintenance. Love the car and dealership. Courteous staff and beautiful waiting area. Highly recommend this dealership! with routine maintenance. Love the car and dealership. Courteous staff and beautiful waiting area. Highly recommend this dealership! More