Mercedes-Benz of Richmond - Service Center

Service representative kept me informed during the day. Work was completed timely. Car washed free of charge. Called with invoices before I arrived. Service representative was very friendly and helpful. Work was completed timely. Car washed free of charge. Called with invoices before I arrived. Service representative was very friendly and helpful. More

Always have a great experience with MB of Richmond. Good communication and our cars always looks nice and clean when picked up from friendly staff. communication and our cars always looks nice and clean when picked up from friendly staff. More

I am pleased with the overall service. It was prompt and user friendly, addressing all questions. Follow up contact by the service agent was immediate also. user friendly, addressing all questions. Follow up contact by the service agent was immediate also. More

Verry professional. Explained work as well as Ordered Verry professional. Explained work as well as Ordered parts that were not in stock and had them delivered and installed the next day allowing me to Verry professional. Explained work as well as Ordered parts that were not in stock and had them delivered and installed the next day allowing me to have my car back on the road very quickly. Very responsive. Would recommend More

Excellent quick service thank you very much I have worked with McGeorge since 1989 and this is my third mercedes. Everything has been fine until this survey. Please place me on the "no survey list" for with McGeorge since 1989 and this is my third mercedes. Everything has been fine until this survey. Please place me on the "no survey list" for any future encounters at the McGeorge dealership. More

Price good and Friendly service in a timely fashion. They Educated me about my car in detail for understanding. Will recommend this location to family. Educated me about my car in detail for understanding. Will recommend this location to family. More

My service advisor, Sherry, is great! Highly recommended. She was able to get my service issue addressed and fixed in a very short period of time. recommended. She was able to get my service issue addressed and fixed in a very short period of time. More

Patrick could not of been more happy to help me figure out my issue and get it fixed FAST! He was very punctual and was able to answer all of my questions with out hesitation. Very happy customer. out my issue and get it fixed FAST! He was very punctual and was able to answer all of my questions with out hesitation. Very happy customer. More

Justin kept me updated for the two days my car was in service and when it was finished let me know ahead of time that I would be receiving an email to pick the car up. service and when it was finished let me know ahead of time that I would be receiving an email to pick the car up. More