Mercedes-Benz of Richmond - Service Center

Good service in a timely manner; provided courtesy car and cleaned vehicle at no charge. and cleaned vehicle at no charge. More

Everyone who works there was helpful and the service was great! Alan Lathrop, is the best. Always answers my questions and worries and takes care of me. Thank you. great! Alan Lathrop, is the best. Always answers my questions and worries and takes care of me. Thank you. More

Everything was great and very professional. Previously, I lived in Midlothian so this was my first time to this location. I was very happy with my service and will continue to use this location. I lived in Midlothian so this was my first time to this location. I was very happy with my service and will continue to use this location. More

Very professional and well run. You expect top quality from A Mercedes dealership and Richmond Mercedes delivers! My service advisor Steve Honnewell is excellent, and I rely on him. In fact, I asked his a from A Mercedes dealership and Richmond Mercedes delivers! My service advisor Steve Honnewell is excellent, and I rely on him. In fact, I asked his advice about who to go to when it came time to buy my next Mercedes. He recommended Kervin Ridgley, and Kervin was excellent as well. Very professional, knowledgeable, and Kervin did everything he said he was going to do. More

Logan represented the dealership superbly as usual, everyone was friendly and professional. I waited for my vehicle to be serviced and I was pleased that it was done in a timely manner. everyone was friendly and professional. I waited for my vehicle to be serviced and I was pleased that it was done in a timely manner. More

I apologize for being late submitting the survey, but I I apologize for being late submitting the survey, but I just completed it and hope Patrick will get the recognition he deserves. My appointment was I apologize for being late submitting the survey, but I just completed it and hope Patrick will get the recognition he deserves. My appointment was scheduled for 10:40 a.m., but I was able to drop the car off the night before which is a great service. I think my first text from Patrick arrived around 7 a.m., maybe earlier, and I picked up the car around 2 p.m. I'd also like to recognize the person who scheduled the service. I wanted it done on a particular day, and she was able to accommodate me. More

Excellent service and professionalism, always very friendly, the reason I switched from bmw to mercedes friendly, the reason I switched from bmw to mercedes More

Excellent customer service and communication. I enjoy working with everyone at Mercedes-Benz of Richmond. They are honest and always return my car to me cleaner than I turned it in to them. working with everyone at Mercedes-Benz of Richmond. They are honest and always return my car to me cleaner than I turned it in to them. More

Great service. Patrick is the best! We’ve been working with him for years - very professional, experienced, and very polite. Great personality and it’s a pleasure to deal with him. with him for years - very professional, experienced, and very polite. Great personality and it’s a pleasure to deal with him. More

Peter does a great job of making me feel special and keeping me informed of the status of the work being done on my car. He is always a pleasure to work with. keeping me informed of the status of the work being done on my car. He is always a pleasure to work with. More