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Mercedes-Benz of Richmond - Service Center

Henrico, VA

4.7
646 Reviews

646 Reviews of Mercedes-Benz of Richmond - Service Center

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September 22, 2021

Honored appointment time. Quick service. friendly staff. Respected car with protective covers. Washed car afterwards More

by Pianolody
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alan Lathrop
September 18, 2021

Friendly and professional people that really strive to help and satisfy the customer. I had a wonderful experience and my vehicle was serviced in a timely manner. More

by Fdbc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Thompson
September 17, 2021

Fast service, ready when promised and as always, car was clean when I picked it up More

by Mike
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don’t know
September 14, 2021

Exceptional service provided only issues contact warranty @ Silver rock and no loaner cars. Had to extend irental. Also cleaning of vehicle. Inside drivers side door. More

by jgholson925
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Logan
September 04, 2021

Fast, professional service. Transparent analysis with no "Mark ups" to increase your invoice. Great experience, flexible loaner car program and Steven Hunnewell was fantastic! Customer for life. More

by Sandy
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven Hunnewell
September 03, 2021

Best automobile detail service ever! The detail shop performed well beyond my expectations. My five year old car looks like it just came from the factory! More

by jon arnold
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Logan Bunger
August 31, 2021

Fast and great customer service. Patrick Thompson was awesome, very professional and kept me informed and up to date on the status of my car. More

by V W Liggins
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Thompson
August 31, 2021

Excellent customer service, thank you, Steven, and I appreciate it. The dealership was also great. Yes, I would recommend this service center to any friends. More

by gesinacharles
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven Hunnewell
August 27, 2021

Everything was great. professional, courteous. Simplified the process and saved me another trip there for the year. They answered my questions and was attentive to any concerns More

by jazziebb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alan
Aug 27, 2021 -

jazziebb responded

Thank you

August 20, 2021

Everyone was so nice!! I'm from Maryland so it was great be first priority for my flat tire. More

by jami_e_tillery
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin.
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