Mercedes-Benz of Richmond - Service Center

Service was good they did not clean the inside of my suv outside of that everything was great outside of that everything was great More

Very satisfied with the service and the integrity of the dealership. Wife's GLE 350 was purchased here three months ago. Observed noise in right rear brake and outboard brake pad was metal to metal conta dealership. Wife's GLE 350 was purchased here three months ago. Observed noise in right rear brake and outboard brake pad was metal to metal contact while other three pads were 80%+. Took it in and was pleasantly surprised when got the text that it was ready and was no charge for the rotor and brake pads replacement as the issue was an improperly installed brake pad. More

Efficient, quality work, a comfortable waiting room, and clarity in communication. Javier been using their service department for over 10 years clarity in communication. Javier been using their service department for over 10 years More

Easy scheduling, ride to and from work, pleasant, friendly staff make it an effortless process! friendly staff make it an effortless process! More

Professional and excellent customer service from the beginning to the end! Patrick was awesome!!!!🙂 Thank you very much! beginning to the end! Patrick was awesome!!!!🙂 Thank you very much! More

Best service department and sales department. This is why I continue to buy Mercedes from McGeorge Mercedes on West Broad Street. This is why I continue to buy Mercedes from McGeorge Mercedes on West Broad Street. More

friendly and fast,the work was done in a timely manner, clean facility and very respectfuly clean facility and very respectfuly More

Excellent Customer Service! The handling of my vehicle for state inspection was GREAT> Thanks much for the courtesy car wash! The handling of my vehicle for state inspection was GREAT> Thanks much for the courtesy car wash! More

The only problem was the long wait at the dealership. But my issues were addressed and am completely satisfied. But my issues were addressed and am completely satisfied. More

Excellent service! Very professional and knowledgeable about taking the time to answer all my questions . Thanks to my service advisor Mr. Patrick Thompson. Very professional and knowledgeable about taking the time to answer all my questions . Thanks to my service advisor Mr. Patrick Thompson. More