Mercedes-Benz of Richmond - Service Center

Patrick Thompson, my service rep was friendly and very attentive to ensure my vehicle was serviced to my satisfaction. Everyone that I interacted with was very professional and showed excellent customer attentive to ensure my vehicle was serviced to my satisfaction. Everyone that I interacted with was very professional and showed excellent customer service. I was also very impressed with the follow-up from Patrick to see if I had any further questions or concerns, and above all, to thank me for my business. More

the service team went out of their wat to help me with my emergency. waited for me till the last minute before closing of the day emergency. waited for me till the last minute before closing of the day More

Mr. Logan my service rep takes care of me like family and always fixes all problems. always fixes all problems. More

Consistent great customer service at this dealership. Staff are friendly and professional. Prefer having my car serviced here. Staff are friendly and professional. Prefer having my car serviced here. More

I recently purchased 2018 S450 from your dealership in March. The service was needed to replace the chrome fitting on the left front spoiler. Everything went well, the part was replaced, and vehicle exter March. The service was needed to replace the chrome fitting on the left front spoiler. Everything went well, the part was replaced, and vehicle exterior washed. I was satisfied with my experience. Patrick took good care of me. More

I have been working with Mercedes-Benz of Richmond since the late 1990s. I have always felt that the service was second to none. This is my first experience with Patrick in service. He was very thoughtful the late 1990s. I have always felt that the service was second to none. This is my first experience with Patrick in service. He was very thoughtful in identifying the work that needed to be done for the service. He was quick to process my paperwork and provided me with a new, beautiful MB SUV as a loaner car. He was engaging and very friendly. I was quickly sent a text message to let me know when my car was ready. Upon pick up, my car was fully inspected, the first A service complete and my car was washed. Everyone at the dealership knows the assignment…”Great customer service is job #1”. Great job Patrick and team! More

Best service anywhere so far this year. Summer was amazing in every way possible. I will be back as needed and hope that I end up working with Summer again. TOP NOTCH!! Summer was amazing in every way possible. I will be back as needed and hope that I end up working with Summer again. TOP NOTCH!! More

This dealership is excellent, everyone is so friendly, kind and courteous. I enjoy my visit! kind and courteous. I enjoy my visit! More

Had a bad experience initially. Logan the Asst Service mgr, corrected my concerns in a very professional manner. Logan the Asst Service mgr, corrected my concerns in a very professional manner. More