Mercedes-Benz of Richmond - Service Center

My 2016 GLC was recently diagnosed and corrected and routine service performed. Excellent work. I am working with Steve Hunnewell with a recurring message on my 2020 GLC. I am very satisfied the issue routine service performed. Excellent work. I am working with Steve Hunnewell with a recurring message on my 2020 GLC. I am very satisfied the issue will be resolved. More

I received state inspection and an oil change on my CLA. Wait time was adequate and customer service was superb! Great! I love Mercedes -Benz of Richmond. #thebestornothing. Wait time was adequate and customer service was superb! Great! I love Mercedes -Benz of Richmond. #thebestornothing. More

This dealership is top notch with very helpful and professional staff. They are also knowledgeable and professional. professional staff. They are also knowledgeable and professional. More

These are the type of people that give car dealers a bad name. The guys that work in the service department are dishonest and will steal from you and not think twice. I took my car in to get service and the name. The guys that work in the service department are dishonest and will steal from you and not think twice. I took my car in to get service and they said I needed new spark plugs and one new coil, the service representative Tyler Peay gave me a price of 1300-1400 to do the job! My response was please give me a break down of the labor and parts, and he went over that with me three times. I then asked him are you sure it is that much and Tyler said yes that is the actual cost. Then I told Tyler I don’t understand your estimate because plugs are only $35 each and one coil is only about $100. How in the world did you get 1300-1400 total and his response was ooohhh! I am not sure let me call you back. Well Tyler called me back after 20 minutes and didn’t know what to say. The only thing he said was sorry I made a mistake! Stay away from this dealership unless you want to be screwed. More

Summer was very helpful and knowledgeable. The detail job made the car look new again. The detail job made the car look new again. More

Great service and kind attentive staff. Great environment overall and sales staff is great to work with as well. Great environment overall and sales staff is great to work with as well. More

The employees was polite and courteous. I had an appointment at 11:00 am and when I arrived they were ready for me. Thank you I had an appointment at 11:00 am and when I arrived they were ready for me. Thank you More

Recall service was easy to book, professional and quick. Pickup was easy, car had been nicely cleaned as well. Pickup was easy, car had been nicely cleaned as well. More

Upon arrival for my annual inspection, I pulled right in, I was properly greeted & asked to have a seat in the waiting area. A little over an hour later & it was done. The staff was very warm & polite. I I was properly greeted & asked to have a seat in the waiting area. A little over an hour later & it was done. The staff was very warm & polite. I look forward to the next. More

Great service and couteous servicing leads. On time and very reasonable cost. Drop off and pick up was easy and work was done very quickly On time and very reasonable cost. Drop off and pick up was easy and work was done very quickly More