Mercedes-Benz of Richmond - Service Center
Henrico, VA
647 Reviews of Mercedes-Benz of Richmond - Service Center
Service was excellent, customer service is amazing overall they make you feel pampered and special. I will recommend this dealership to everybody. overall they make you feel pampered and special. I will recommend this dealership to everybody. More
Everybody is friendly and helpful and genuinely want to please. The lounge is nice too. I drive 85 miles to get to this dealership. I ordered my AMG from this dealership. please. The lounge is nice too. I drive 85 miles to get to this dealership. I ordered my AMG from this dealership. More
they are dishonest,they charge for time that they do not work on your car,service manager is very disrespectful,and they'll do things to your car so that you have to bring it back for service and then they work on your car,service manager is very disrespectful,and they'll do things to your car so that you have to bring it back for service and then they will give you an outrageous quote to repair the problem they created. More
Scheduling was very easy and the customer service was commendable. I was kept abreast on progress towards completing service required. The courtesy inspection was a most pleasant surprise. I all was appr commendable. I was kept abreast on progress towards completing service required. The courtesy inspection was a most pleasant surprise. I all was appreciate the courtesy car was as well. My Benz always looks like new when I pick it up. Thank you! More
This was for a recall from Mercedes-Benz. I was told not to drive the car until after the inspection. The service technician, Jacob, arrived when he said he would and introduced himself with I was told not to drive the car until after the inspection. The service technician, Jacob, arrived when he said he would and introduced himself with his ID. He explained what was being done and why. At the end of the service, he provided me with a copy of the receipt and an explanation page to be kept with the vehicle. Jacob was very polite and informative. More