Mercedes-Benz of Richmond - Service Center

I was running about 20 mins behind because of traffic, they still saw me and got me in and out in under an hour they still saw me and got me in and out in under an hour More

My wife and I appreciated working with Logan Bunger and the efforts of those working behind the scene. Logan was informative, helpful, empathetic and followed through with a high level of professionalism. the efforts of those working behind the scene. Logan was informative, helpful, empathetic and followed through with a high level of professionalism. The same is to be said of those in the service department whom we haven’t had the pleasure of meeting. We had a few issues on a new GLE where Logan and the service department worked with a high level of expertise to satisfy and resolve these issues. More

Drive in, immediately seen by service rep - timing explained. When one add'l thing required, provided loaner car and told when my car would be ready, which it was. explained. When one add'l thing required, provided loaner car and told when my car would be ready, which it was. More

Very professional and courteous listens to the customer concerns has a beautiful waiting area and refreshments concerns has a beautiful waiting area and refreshments More

very responsive & customer first mentality! He D a very good experience with Tim & all others i dealt with on my k ast visit. All staff went out of their way to go above & beyond!! He D a very good experience with Tim & all others i dealt with on my k ast visit. All staff went out of their way to go above & beyond!! More

Best service I ever had. I'll keep coming back from more, with these guys behind the helm. I'll keep coming back from more, with these guys behind the helm. More

Did my recall 1/2 hour early and finished in ten minutes. MBZ of Hampton wanted to keep my car for three days and quoted me 3 hours to do the inspection! as the raven said: Never more. You guys were wonderfu MBZ of Hampton wanted to keep my car for three days and quoted me 3 hours to do the inspection! as the raven said: Never more. You guys were wonderful. More

Logan has been extremely professional in the service department. We appreciate communication & efficiency over the many years. department. We appreciate communication & efficiency over the many years. More

Tyler was extremely polite and professional and made this service visit extremely smooth and uncomplicated. Thank you so much, Tyler! service visit extremely smooth and uncomplicated. Thank you so much, Tyler! More

I am satisfied with my experience. My only disappointment was that I had a 9:40 appointment but had to wait 20 minutes to meet with service representative. The rep was very polite and My only disappointment was that I had a 9:40 appointment but had to wait 20 minutes to meet with service representative. The rep was very polite and processed my request promptly. More