Mercedes-Benz of Richmond - Service Center

Drive in, immediately seen by service rep - timing explained. When one add'l thing required, provided loaner car and told when my car would be ready, which it was. explained. When one add'l thing required, provided loaner car and told when my car would be ready, which it was. More

very responsive & customer first mentality! He D a very good experience with Tim & all others i dealt with on my k ast visit. All staff went out of their way to go above & beyond!! He D a very good experience with Tim & all others i dealt with on my k ast visit. All staff went out of their way to go above & beyond!! More

Best service I ever had. I'll keep coming back from more, with these guys behind the helm. I'll keep coming back from more, with these guys behind the helm. More

Did my recall 1/2 hour early and finished in ten minutes. MBZ of Hampton wanted to keep my car for three days and quoted me 3 hours to do the inspection! as the raven said: Never more. You guys were wonderfu MBZ of Hampton wanted to keep my car for three days and quoted me 3 hours to do the inspection! as the raven said: Never more. You guys were wonderful. More

Logan has been extremely professional in the service department. We appreciate communication & efficiency over the many years. department. We appreciate communication & efficiency over the many years. More

Tyler was extremely polite and professional and made this service visit extremely smooth and uncomplicated. Thank you so much, Tyler! service visit extremely smooth and uncomplicated. Thank you so much, Tyler! More

I am satisfied with my experience. My only disappointment was that I had a 9:40 appointment but had to wait 20 minutes to meet with service representative. The rep was very polite and My only disappointment was that I had a 9:40 appointment but had to wait 20 minutes to meet with service representative. The rep was very polite and processed my request promptly. More

Service was excellent, customer service is amazing overall they make you feel pampered and special. I will recommend this dealership to everybody. overall they make you feel pampered and special. I will recommend this dealership to everybody. More

Everybody is friendly and helpful and genuinely want to please. The lounge is nice too. I drive 85 miles to get to this dealership. I ordered my AMG from this dealership. please. The lounge is nice too. I drive 85 miles to get to this dealership. I ordered my AMG from this dealership. More

Always looking to serve the customer! Refreshing! Will be back as soon as next service is due. Refreshing! Will be back as soon as next service is due. More