Mercedes-Benz of Richmond - Service Center

Had a flat tire and my schedule is very busy. Your people took care of me. They knew my tires needed to match. They did not try to advise that a Dunlap tire would be ok. They ordered a Cooper. Ha Your people took care of me. They knew my tires needed to match. They did not try to advise that a Dunlap tire would be ok. They ordered a Cooper. Had it ready by 430. I came to the store and they replaced it quickly and I was good to go. THANK YOU TO Logan and his people. More

The people were very friendly and helpful. They kept my car until the issue was corrected. They kept my car until the issue was corrected. More

Very customer focused. Did have to call to see if my car was ready for pickup. Backup at checking on a Monday morning. Did have to call to see if my car was ready for pickup. Backup at checking on a Monday morning. More

Everyone was very cordial and helpful. It was red carpet treatment in all respects. I appreciated the loaner car and the prompt service. It was red carpet treatment in all respects. I appreciated the loaner car and the prompt service. More

I have always had a great experience with this dealership. The Service Technicians are the best. dealership. The Service Technicians are the best. More

M-B of Richmond is a great dealership! I appreciate the personalized service I always receive when I drop off my car! The car wash team is #1 and very much appreciated! I appreciate the personalized service I always receive when I drop off my car! The car wash team is #1 and very much appreciated! More

The overall service was pretty good. I dropped the vehicle off the night before, my appointment was 7:35 am the following morning. I know if I had stayed with the vehicle the service wou I dropped the vehicle off the night before, my appointment was 7:35 am the following morning. I know if I had stayed with the vehicle the service would have been quicker but I didn't receive a call until 10:40 and wasn't ready for pickup until after 3. More

We purchased our 2020 Gle 350 from this dealship Would highly recommend, Great service and my suv was very clean highly recommend, Great service and my suv was very clean More

So far so good. This is first service visit & I hope it’s always this way. This is first service visit & I hope it’s always this way. More