Mercedes-Benz of Richmond - Service Center

Very customer focused. Did have to call to see if my car was ready for pickup. Backup at checking on a Monday morning. Did have to call to see if my car was ready for pickup. Backup at checking on a Monday morning. More

The people were very friendly and helpful. They kept my car until the issue was corrected. They kept my car until the issue was corrected. More

M-B of Richmond is a great dealership! I appreciate the personalized service I always receive when I drop off my car! The car wash team is #1 and very much appreciated! I appreciate the personalized service I always receive when I drop off my car! The car wash team is #1 and very much appreciated! More

The overall service was pretty good. I dropped the vehicle off the night before, my appointment was 7:35 am the following morning. I know if I had stayed with the vehicle the service wou I dropped the vehicle off the night before, my appointment was 7:35 am the following morning. I know if I had stayed with the vehicle the service would have been quicker but I didn't receive a call until 10:40 and wasn't ready for pickup until after 3. More

We purchased our 2020 Gle 350 from this dealship Would highly recommend, Great service and my suv was very clean highly recommend, Great service and my suv was very clean More

So far so good. This is first service visit & I hope it’s always this way. This is first service visit & I hope it’s always this way. More

I was running about 20 mins behind because of traffic, they still saw me and got me in and out in under an hour they still saw me and got me in and out in under an hour More

My wife and I appreciated working with Logan Bunger and the efforts of those working behind the scene. Logan was informative, helpful, empathetic and followed through with a high level of professionalism. the efforts of those working behind the scene. Logan was informative, helpful, empathetic and followed through with a high level of professionalism. The same is to be said of those in the service department whom we haven’t had the pleasure of meeting. We had a few issues on a new GLE where Logan and the service department worked with a high level of expertise to satisfy and resolve these issues. More

Very professional and courteous listens to the customer concerns has a beautiful waiting area and refreshments concerns has a beautiful waiting area and refreshments More