Mercedes-Benz of Richmond - Service Center

I had a good experience this time at Mercedes-Benz Of Richmond, the Representative who assisted was kind/professional and informed me of issues required to fix my issue, greatly appreciated. Richmond, the Representative who assisted was kind/professional and informed me of issues required to fix my issue, greatly appreciated. More

Customer Service is great. Really appreciate my administrator working on getting all of my correct parts and services paid for by my trucks warranty. Really appreciate my administrator working on getting all of my correct parts and services paid for by my trucks warranty. More

I found service a bit of slow, when waiting for someone to help me, this was my first visit to Mercedes-Benz of Richmond and had to wait approximately six minutes before I was helped although there were th to help me, this was my first visit to Mercedes-Benz of Richmond and had to wait approximately six minutes before I was helped although there were three people sitting at the desk. More

The service I received from MB of Richmond was superb. Tavares was very knowledgeable and professional. He knew exactly what needed to be done and was in full communication with me about my vehicle. I alw Tavares was very knowledgeable and professional. He knew exactly what needed to be done and was in full communication with me about my vehicle. I always receive great service there. There’s never any “surprise” fees which is a blessing. I always feel respected as a client. Good service once again at MB of Richmond. More

Jose keeps you informed of the progress of your car repairs It great personal touch. repairs It great personal touch. More

Tavares, was very professional & informative about everything I had done - he made this the best experience I’ve had with you all thus far !! Thank you , God bless 🙏🏾 everything I had done - he made this the best experience I’ve had with you all thus far !! Thank you , God bless 🙏🏾 More

Steve and the team were terrific. Very professional and great communication. Apparently I have to type more just to submit the above..... Very professional and great communication. Apparently I have to type more just to submit the above..... More

Exceptional service in and out the door. My assigned service manager was attentive to my service requests throughout my scheduled appointment. My assigned service manager was attentive to my service requests throughout my scheduled appointment. More

Had an ongoing issue which was resolved in a timely manner. Kept me apprised of the work manner. Kept me apprised of the work More

These guys are friendly I like this dealership. Summer was very understanding of some issues I brought up. Summer was very understanding of some issues I brought up. More