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Mercedes-Benz of Richmond - Service Center

Henrico, VA

4.7
681 Reviews

681 Reviews of Mercedes-Benz of Richmond - Service Center

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July 01, 2025

Great vehicle service and customer service! I would recommend this dealership for anyone interested in buying a Mercedes-Benz! More

by MR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fadil Pehlic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 26, 2025

Very helpful and fast service. Taverras was excellent and worked very hard to help get my car fixed. More

by meka2mais
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tavares
June 26, 2025

I came in frantic regarding how my Mercedes was driving. Steve my account rep. Listened and explained what they were going to check for me. Long story short. When I left the Mercedes dealership I felt like More

by debbievx5607
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Powers
June 24, 2025

Service was completed in a timely manner. Had to clean grease from driver seat left by staff. Car wash was adequate, but door jams and tailgate showed water spots. More

by paulhawthorne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHEN
June 13, 2025

Steve Hunnewell is the best service advisor I have ever worked with at any dealership. He is the reason we go to Mercedes of Richmond. More

by diabolicswegle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Hunnewell
June 11, 2025

Received excellent service from my service advisor, Steve Hunnewell, who arranged a loaner car for me when additional parts were needed, and kept me informed throughout the process. More

by susanwmorgan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Hunnewell
June 08, 2025

I drove into dealership about tire sounding like going flat but display not showing that a tire was losing air. Come to find out there was screw in tire & needed to be replaced. Still don’t know why displ More

by Rivahvw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grant, service writer
June 05, 2025

The service was excellent, and the wait time was exactly as I had been quoted. Everyone was courteous and friendly. More

by dr.tanner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Murgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 01, 2025

Summer Price did a good job in setting up an appointment to the have the remote camera replaced on our 2024 GLB250 More

by Tom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Summer Price
May 30, 2025

The service was excellent. Prompt diagnosis of my problem (bad spark plug, replaced coil and all spark plugs). Service was finished in under 24 hrs. More

by russ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tavaras
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