Mercedes-Benz of Richmond - Service Center

The service I received from MB of Richmond was superb. Tavares was very knowledgeable and professional. He knew exactly what needed to be done and was in full communication with me about my vehicle. I alw Tavares was very knowledgeable and professional. He knew exactly what needed to be done and was in full communication with me about my vehicle. I always receive great service there. There’s never any “surprise” fees which is a blessing. I always feel respected as a client. Good service once again at MB of Richmond. More

Jose keeps you informed of the progress of your car repairs It great personal touch. repairs It great personal touch. More

Tavares, was very professional & informative about everything I had done - he made this the best experience I’ve had with you all thus far !! Thank you , God bless 🙏🏾 everything I had done - he made this the best experience I’ve had with you all thus far !! Thank you , God bless 🙏🏾 More

Steve and the team were terrific. Very professional and great communication. Apparently I have to type more just to submit the above..... Very professional and great communication. Apparently I have to type more just to submit the above..... More

Exceptional service in and out the door. My assigned service manager was attentive to my service requests throughout my scheduled appointment. My assigned service manager was attentive to my service requests throughout my scheduled appointment. More

Had an ongoing issue which was resolved in a timely manner. Kept me apprised of the work manner. Kept me apprised of the work More

These guys are friendly I like this dealership. Summer was very understanding of some issues I brought up. Summer was very understanding of some issues I brought up. More

Could not duplicate the problem but Jose was very helpful. Will return when the problem reoccurs. helpful. Will return when the problem reoccurs. More

Went to Dealer this morning at 7:30am to get a part for my wife's car nobody was at the parts counter I waited a few moments then I asked the receptionist if anyone was available for the parts counter she my wife's car nobody was at the parts counter I waited a few moments then I asked the receptionist if anyone was available for the parts counter she gave me the most sarcastic and unprofessional response OBVIOUSLY not with an attitude. I was completely shocked and disappointed with her response not the level of customer service you would expect from an employee. Especially with a job where greeting and talking to customers is what you do. By the way her name she gave me was (SARAH) if that was even her name. With this dealer being under new ownership this is not a good look. We are in the market for a new Mercedes looks like a vist to Tysons corner. A definite training opportunity. More

It could be better if all the departments can work together for customers satisfaction. I noticed that the service department and the sales are not working together. together for customers satisfaction. I noticed that the service department and the sales are not working together. More