Mercedes-Benz of Richmond

Excellent customer service Chris Alston is wonderfully good with people and the rest of the staff are just as friendly. It looks like they fixed the problem. Thanks. Chris Alston is wonderfully good with people and the rest of the staff are just as friendly. It looks like they fixed the problem. Thanks. More

Exceptional care and quality Quick diagnosis of issue, communication from service advisor as to the extent of the problem and future impact on functioning of the car. Service advi Quick diagnosis of issue, communication from service advisor as to the extent of the problem and future impact on functioning of the car. Service advisor was concerned about my convenience and preference regarding loaner car. More

A+ In Customer Service Craig Johnson took the time to explain the services that were needed and why. He was exceptionally professional. He did not rush when working with me Craig Johnson took the time to explain the services that were needed and why. He was exceptionally professional. He did not rush when working with me, and he answered all of my questions. More

Job Well Done The service representative was polite. I was told what needed to be done (I needed the cover on a light replaced which involved removing the bumper) The service representative was polite. I was told what needed to be done (I needed the cover on a light replaced which involved removing the bumper) and it was achieved in a timely manner. More

Awesome service On time service... With a smile and answered all questions. Ordered needed part for future service visit. Loaner vehicle was a tremendous help! Keep On time service... With a smile and answered all questions. Ordered needed part for future service visit. Loaner vehicle was a tremendous help! Keep up the great work More

Excellent service with my rep. Mr. Craig Johnson. The Richmond dealership has excellent service. Mr. Craig Johnson is my service rep. and he is excellent and very professional. The loaner car allows The Richmond dealership has excellent service. Mr. Craig Johnson is my service rep. and he is excellent and very professional. The loaner car allows me keep my appointments while my S Class is being serviced. More

Visit for inspection Excellent Dealer performed inspection within time and my car was ready on t ime. I have used this dealer for many years and they consistantly perfor Excellent Dealer performed inspection within time and my car was ready on t ime. I have used this dealer for many years and they consistantly perform well. More

great service and will be back again, great experience and i enjoy the loaner car while my car was service and enjoy my wash car and will be back again, great experience and i enjoy the loaner car while my car was service and enjoy my wash car More

The True Mercedes Brand They employees are always so friendly and helpful in whatever they can assist me with. During my recent visit, I was in a time crunch, and the team di They employees are always so friendly and helpful in whatever they can assist me with. During my recent visit, I was in a time crunch, and the team did everything they could to accommodate my time needs, but still ensure quality service. They kept me adequately informed and thoroughly explained everything to me. More

Purchase of Black Mercedes- Benz Wonderful experience. Everyone was very friendly, accommodating, and professional. Special thanks to Michael and Kathie. The Benz is very, very nice. Wonderful experience. Everyone was very friendly, accommodating, and professional. Special thanks to Michael and Kathie. The Benz is very, very nice. WOW and double WOW !!! More