Mercedes-Benz of Richmond

Excellent service!!! This dealership has always been my "go to" dealership! The attention to detail and helpfulness has always given me a great sense of comfort. The peopl This dealership has always been my "go to" dealership! The attention to detail and helpfulness has always given me a great sense of comfort. The people who work at this dealership are by far the most helpful and nicest people to work with! I recommend this dealership to my friends and family all of the time. I am loyal to this dealership because I know I will be well looked after! More

Great SERVICE This Dealership has maintained its level and commitment to excellent service. Good records and always meets a time commitment for completion of work. This Dealership has maintained its level and commitment to excellent service. Good records and always meets a time commitment for completion of work. 15 years of very good relationship. More

1st Class Experience From the moment I entered into the showroom until I drove away after the purchase, I felt the attention I received was incomparable. On top of that, m From the moment I entered into the showroom until I drove away after the purchase, I felt the attention I received was incomparable. On top of that, my salesperson, Irvin Rich and his manager, Chris Dail gave me exceptional service. Better yet...when I came back three days later and showed them a pre-existing split in the carpet, they didn't hesitate to offer to fix the problem at dealership expense. At closing of the deal, Christine Wright, your Business Manager was professional, informative, and non-pressuring. Overall, I couldn't be more satisfied. Even Brenton Evans, your New Car Sales Manager was great. He attached my license plates and we conversed and found out we had similar connections in the car industry in Richmond. More

First Service on First new Mercedes Great experience. Timely, accommodating and exceded my expectations. Offer was made to handle repair of scrape to my wheel cover at a later date. I Great experience. Timely, accommodating and exceded my expectations. Offer was made to handle repair of scrape to my wheel cover at a later date. I was told to just call ahead and let them know that I would like them to arrange this repair for me. Surprised that they would do this for me. More

Finally a great group on the Sales Floor !!!! We bought our last car elsewhere due to a bad experience at McGeorge, after 7 years I wanted to try again. We were pleased with the service! Mike Rud We bought our last car elsewhere due to a bad experience at McGeorge, after 7 years I wanted to try again. We were pleased with the service! Mike Rudin helped us get exactly what we wanted within the time line we had. He works late! and is available early too! Last but not least, you can be sure that he knows everything about the car you buy, and that you will too! Mike took as much time as I needed explaining and teaching me how to use every feature our car has to offer....and.... if you forget....he is happy to set time aside to help again!! All in all buying our new car was a pleasurable experience this time!!! Thank you Mike Rudin!! More

Same as always Have been a customer for twenty-one years and eight purchased cars. The service has always good and has improved in the last few years. The facility h Have been a customer for twenty-one years and eight purchased cars. The service has always good and has improved in the last few years. The facility has improved continually and the staff has aways been great to work with. More

Love getting a loaner without having to wait weeks to get in I stopped into the dealership to ask a question about a message light and they were able to get me the next day. Very happy. I stopped into the dealership to ask a question about a message light and they were able to get me the next day. Very happy. More

Great Service Absolute Great Service!!! I brought the car (350E) in for an oil change without an appointment. Chris Garland, Service Manager, got me right in and ou Absolute Great Service!!! I brought the car (350E) in for an oil change without an appointment. Chris Garland, Service Manager, got me right in and out within 1 hour. Thanks Chris and team!! More

Great service from the beginning to the end! There was consideration of safety and time management from the moment that I arrived. The mechanic, receiving my vehicle, advised me of the wait time There was consideration of safety and time management from the moment that I arrived. The mechanic, receiving my vehicle, advised me of the wait time and referred me to a very competent service personnel. (Craig Johnson) He explained the process for diagnosing the problem and indicated that I may need to leave my car over night. I was called and advised that the service would not be completed until the following day. Upon returning on the next day, I was advised that the car was ready and after completing my financial obligation the car was brought to the service area. Craig Johnson is to be commended for his professionalism in working with customers. More

McGeorge ML350 purchase The purchase and delivery processes were pleasant and efficient. The people involved from sales and finance were extremely knowledgable and concerned The purchase and delivery processes were pleasant and efficient. The people involved from sales and finance were extremely knowledgable and concerned with my experience. I couldn't think of a better place to buy a car. And, the car's pretty good, too. More