Mercedes-Benz of Richmond

First Service on First new Mercedes Great experience. Timely, accommodating and exceded my expectations. Offer was made to handle repair of scrape to my wheel cover at a later date. I Great experience. Timely, accommodating and exceded my expectations. Offer was made to handle repair of scrape to my wheel cover at a later date. I was told to just call ahead and let them know that I would like them to arrange this repair for me. Surprised that they would do this for me. More

Finally a great group on the Sales Floor !!!! We bought our last car elsewhere due to a bad experience at McGeorge, after 7 years I wanted to try again. We were pleased with the service! Mike Rud We bought our last car elsewhere due to a bad experience at McGeorge, after 7 years I wanted to try again. We were pleased with the service! Mike Rudin helped us get exactly what we wanted within the time line we had. He works late! and is available early too! Last but not least, you can be sure that he knows everything about the car you buy, and that you will too! Mike took as much time as I needed explaining and teaching me how to use every feature our car has to offer....and.... if you forget....he is happy to set time aside to help again!! All in all buying our new car was a pleasurable experience this time!!! Thank you Mike Rudin!! More

Same as always Have been a customer for twenty-one years and eight purchased cars. The service has always good and has improved in the last few years. The facility h Have been a customer for twenty-one years and eight purchased cars. The service has always good and has improved in the last few years. The facility has improved continually and the staff has aways been great to work with. More

Great Service Absolute Great Service!!! I brought the car (350E) in for an oil change without an appointment. Chris Garland, Service Manager, got me right in and ou Absolute Great Service!!! I brought the car (350E) in for an oil change without an appointment. Chris Garland, Service Manager, got me right in and out within 1 hour. Thanks Chris and team!! More

Love getting a loaner without having to wait weeks to get in I stopped into the dealership to ask a question about a message light and they were able to get me the next day. Very happy. I stopped into the dealership to ask a question about a message light and they were able to get me the next day. Very happy. More

Great service from the beginning to the end! There was consideration of safety and time management from the moment that I arrived. The mechanic, receiving my vehicle, advised me of the wait time There was consideration of safety and time management from the moment that I arrived. The mechanic, receiving my vehicle, advised me of the wait time and referred me to a very competent service personnel. (Craig Johnson) He explained the process for diagnosing the problem and indicated that I may need to leave my car over night. I was called and advised that the service would not be completed until the following day. Upon returning on the next day, I was advised that the car was ready and after completing my financial obligation the car was brought to the service area. Craig Johnson is to be commended for his professionalism in working with customers. More

McGeorge ML350 purchase The purchase and delivery processes were pleasant and efficient. The people involved from sales and finance were extremely knowledgable and concerned The purchase and delivery processes were pleasant and efficient. The people involved from sales and finance were extremely knowledgable and concerned with my experience. I couldn't think of a better place to buy a car. And, the car's pretty good, too. More

Best customer service in the industry!! This dealership has the best customer service I have ever experienced. The vehicle I purchased is great and the follow up after purchasing from the sa This dealership has the best customer service I have ever experienced. The vehicle I purchased is great and the follow up after purchasing from the salesman is wonderful. Shop here for your next vehicle! More

wrecked my car in their lot Took my car in for service as I had done for several years. Got a call from the dealership that that had hit another car while turning in the service Took my car in for service as I had done for several years. Got a call from the dealership that that had hit another car while turning in the service area. I would have though they would have offered my something for denting my car. I was told I received a loaner and I should by happy about that.?? More

Craig is EXCELLENT ! Excellent - Craig is especially good to work with service receptionist and cashier are always courteous and helpful everyone in the dealership is fr Excellent - Craig is especially good to work with service receptionist and cashier are always courteous and helpful everyone in the dealership is friendly Thank you ! More