Mercedes-Benz of Richmond

Confidence I very much appreciate the McGregor professionalism. More important, I value highly their personal approach. In short, I'm confident when I choose to I very much appreciate the McGregor professionalism. More important, I value highly their personal approach. In short, I'm confident when I choose to buy here. More

Love my Mercedes Great service and will always go back. Do a great job of making you feel special. Treatment is top notch. Made the car look perfect. Great service and will always go back. Do a great job of making you feel special. Treatment is top notch. Made the car look perfect. More

This experience could not have gone better!!!!! This is VERY UNFRIENDLY WEB PAGE AND A DIFFICULT SURVEY TO COMPLETE. BUYING MY NEW CAR WAS MUCH EASIER. yOU CAN ALWAYS BE COMFORTABLE DEALING WITH T This is VERY UNFRIENDLY WEB PAGE AND A DIFFICULT SURVEY TO COMPLETE. BUYING MY NEW CAR WAS MUCH EASIER. yOU CAN ALWAYS BE COMFORTABLE DEALING WITH THIS DEalership. This is my second Mercedes Wagon that I have purchased from them and I have had no complaints More

First Impressions I brought my "new to me" Smart car in for service at McGeorge and overall the experience was pleasant. The receptionist was very informative and helpe I brought my "new to me" Smart car in for service at McGeorge and overall the experience was pleasant. The receptionist was very informative and helped me to secure an appointment before the rush. The greeter and service prep were also helpful. More

Very Good Service and Accommodations I was given an exceptional loaner, one that was so exceptional that I am planning to purchase it, if all goes well. If not at this time, it has helpe I was given an exceptional loaner, one that was so exceptional that I am planning to purchase it, if all goes well. If not at this time, it has helped me narrow my selection and amenities. The salesperson was very helpful, courteous, and informative. More

Fabulous Service It was time for routine maintenance on my car (50,00 mile service check), so I made my appointment online and requested a loaner car. I arrived a bit It was time for routine maintenance on my car (50,00 mile service check), so I made my appointment online and requested a loaner car. I arrived a bit early on the day of the appointment, and was greeted right away, taken to a waiting service advisor who quickly and efficiently completed the paperwork, and had me on my way in the (new!) loaner car in a matter of minutes. I received a text message when my car was ready, along with a copy of the invoice--no surprises! My car was ready and freshly washed when I arrived to pick it up. Fast, friendly, competent service--a perfect experience all around! More

Annual service and state inspection I had worked with Patrick for many years and am sorry that he left the dealership; however, Chris Garland was very helpful, friendly, and efficient. I had worked with Patrick for many years and am sorry that he left the dealership; however, Chris Garland was very helpful, friendly, and efficient. More

Excellence! Ruth is a gem, top knotch sales person and a quality person. Josh was very helpful in Ruth' absence, he is very knowledgable and always willing to a Ruth is a gem, top knotch sales person and a quality person. Josh was very helpful in Ruth' absence, he is very knowledgable and always willing to assist. Brent is very professional and down to earth. I had a wonderful experience and always felt at home at this dealership. More

helpful people Chris Garland was most helpful in working me in (I had no appointment) and getting me a car to use. I was able to finish my errands while my car was s Chris Garland was most helpful in working me in (I had no appointment) and getting me a car to use. I was able to finish my errands while my car was serviced. More

Exemplary Service and Customer Care Finding a service firm with professionals who care and who promote a service delivery model that places a priority on customer service can be hit or m Finding a service firm with professionals who care and who promote a service delivery model that places a priority on customer service can be hit or miss. Not at Mercedes-Benz of Richmond, and not with Chris Garland. Having purchased and serviced seven models of Mercedes at MBR over the years, the continuity and consistency of product and service has been exemplary. I always leave knowing work was done correctly, the first time. I also have a detailed record of every scheduled maintenance and repair ever done to provide to someone who elects to assume care and support of these vehicles when I am ready for the next one. Everyone at MBR, from sales, service, cashier, and of course the technicians, are friendly and focused on each and every customer. Well done, all, and thank you. More