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Mercedes-Benz of Richmond
Henrico, VA
936 Reviews
Mercedes-Benz of Richmond has been a trusted dealership in greater Richmond, and since we opened our doors in 1960, our focus has never wavered. We’ve earned our reputation by consistently delivering an excellent service and ownership experience every step of the way, offering our customers the best and most sought-after luxury and commercial vehicles, and treating our employees with the utmost respect.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 936 reviews
January 25, 2024
Great experience from the moment we were greeted by front desk, Sales experience with Irvin, Used Sales Manager Joe, talking numbers and completing the transaction with Mike (Finance) along with after purcha desk, Sales experience with Irvin, Used Sales Manager Joe, talking numbers and completing the transaction with Mike (Finance) along with after purchase sales service work. More
by RB
Employees Worked With
Irvin and Mike (Finance)
January 24, 2024
Courteous, efficient and solved my issue quickly. We’re excellent in communicating with me and giving me options. We’re excellent in communicating with me and giving me options. More
by gmarsh.22
Employees Worked With
January 17, 2024
Wonderful service on both cars quick and good service. Been coming to this location since it opened Been coming to this location since it opened More
by cab0
Employees Worked With
January 04, 2024
Always professional service and associates that are always knowledgeable, pleasant and courteous. Always a pleasure doing business always knowledgeable, pleasant and courteous. Always a pleasure doing business More
by Estowe2
December 20, 2023
Even though my Service advisor wasn't there for my loaner vehicle pickup, there was someone there to asssist me. vehicle pickup, there was someone there to asssist me. More
by Kendra Ford
Employees Worked With
December 11, 2023
I am very disappointed in the way Mercedes of Richmond has responded to my quest to talk about an issue we had with the service department and the General Manager. I finally started getting communication has responded to my quest to talk about an issue we had with the service department and the General Manager. I finally started getting communications after contacting Murgado Automotive Group, CEO Mario Murgado, the new owner of the dealership. My wife and I understand business and understand the requirement of a business needing to charge for work done during diagnostic testing, to be able to remain in business. I believe charging $235 for “Perf testing with DAS found R/R TPMS sensor is faulty…” It is my belief that $235 is not a fair price for the work that was completed. I recommend not doing business with Mercedes of Richmond. If one decides to have a vehicle serviced at Mercedes of Richmond, before having repair work done ask the cost of diagnostic testing. Also please review Virginia Automobile Repair Facilities Act § 59.1-207.1 to understand your rights. More
by CarlinRich
Employees Worked With
