Mercedes-Benz of Richmond

Service I am always pleased with the service to include the availability of loaner cars. The only item that needs improvement is the pick-up process when the I am always pleased with the service to include the availability of loaner cars. The only item that needs improvement is the pick-up process when the car is ready. I had some questions about the nature of the repair for the service consultant only to learn that he had left for the day. By way of explanation - I had the car in for tire service ,i.e. four tires, alignment etc. The car started to pull after I got it back so I don't quite understand why I was charged anything. The cashier should inquire as to any possible question a customer has before he/she pays. Having said all this I am generally pleased with your service and will continue to use your dealership. More

very helpful and pleasant Best experience in purchasing an auto that I have had. Rick was knowledgeable and helpful. Finance was prepared and able to coordinate the best paym Best experience in purchasing an auto that I have had. Rick was knowledgeable and helpful. Finance was prepared and able to coordinate the best payment available. Paperwork went smoothly and able to accept the vehicle the same day. More

State Inspection, broken air vent and back-up light problem Big thank you to "PATRICK THOMPSON". I have had a problem with the lights on my backup camera for over a year. When it is dark outside I could just Big thank you to "PATRICK THOMPSON". I have had a problem with the lights on my backup camera for over a year. When it is dark outside I could just not see behind my vehicle. I had gotten suggestions to purchase a light for my trailer hitch. It was just to UGLY to do the to my beautiful car. After discussing the problem with Patrick , he responded, "let me see what I can do". I am SO HAPPY! I can now see clearly when I am in reverse. The problem is fixed. You are my hero Patrick and Mercedes-Benz of Richmond !!!! Kelly Hammock More

A pleasant surprise I hate buying a new car! The whole experience is grueling. After you final choose a car you have to go through negotiations. NOT at Mercedes-Benz of R I hate buying a new car! The whole experience is grueling. After you final choose a car you have to go through negotiations. NOT at Mercedes-Benz of Richmond!!! The whole experience was easy and stress free. We were up front with what we could afford, and said give us your best deal the first time. BAM! Done! There was no back and forth to the manager, nickel and dime arguments. They gave us a good deal, and the car had sold it's self. When we picked up the car it didn't take all night. While finance was busy with another customer, our salesman (Fadil Pehlic) showed us the entire car and it's findings, inside and out. When I left the lot I was very comfortable in my knowledge of the cars intricate operations. Finance was smooth, swift and no pressure to buy a ton of additional packages. I would highly recommend this dealership, and will likely go back next year when my husband needs a car! More

WE HAVE ALWAYS HAD VERY GOOD SERVICE AT YOUR DEALERSHIP EVERYONE IS ALWAYS HELPFUL AND PLEASANT. I PURCHASED MY FIRST MERCEDES FROM CORNELL ANDREWS. HE IS NOW RETIRED AND PASSED US ON TO CHERYL BOWMAN. WHE EVERYONE IS ALWAYS HELPFUL AND PLEASANT. I PURCHASED MY FIRST MERCEDES FROM CORNELL ANDREWS. HE IS NOW RETIRED AND PASSED US ON TO CHERYL BOWMAN. WHEN WE BUY WE ALWAYS CONVERSE WITH CORNELL AND ASK HIS ADVISE. WITHOUT MS. BOWMAN AND MR. ANDREWS I THANK WE WOULD BE LOST. WE REALLY ENJOY WORKING WITH CHERYL AND WILL CONTINUE WORKING WITH HER IN THE FUTURE. More

Treated like I was their #1 customer The whole team from my sales associate (Heather) all the way to General Manager treated me with the utmost respect and went the extra mile to insure I The whole team from my sales associate (Heather) all the way to General Manager treated me with the utmost respect and went the extra mile to insure I was happy. You will not find a better dealership to do business with. More

Outstanding customer service There was a recall on my vehicle. I scheduled an appointment and arrived on time. Logan Bunger was amazing! Very professional, courteous and made sur There was a recall on my vehicle. I scheduled an appointment and arrived on time. Logan Bunger was amazing! Very professional, courteous and made sure everything was explained in detail. More

Friendly and professional service. My experience from the drop off to the pick up of my car was great. Mr. Patrick Thompson,, Assistant Service Manager, was very thorough in explaining My experience from the drop off to the pick up of my car was great. Mr. Patrick Thompson,, Assistant Service Manager, was very thorough in explaining the needed services. He provided me with a beautiful 2017 Mercedes Benz Courtesy Car. My car was serviced and running beautifully and was ready at the time as promised.. Mc George Mercedes Benz of Richmond on West Broad is superb! More

Prompt and courteous service Quick in/out for state inspection with car wash. Work completed in less time than estimated. Comfortable area tonesit in while work was being complete Quick in/out for state inspection with car wash. Work completed in less time than estimated. Comfortable area tonesit in while work was being completed. More

Good Group of People I was set up for a service appointment and it was quick an easy. They were prepared and made sure of being respectful of my time. thank you. I was set up for a service appointment and it was quick an easy. They were prepared and made sure of being respectful of my time. thank you. More