Mercedes-Benz of Richmond

Great experience My service consultant Patrick at West Broad Street was great...very professional, courteous and his customer services was outstanding. I was greeted a My service consultant Patrick at West Broad Street was great...very professional, courteous and his customer services was outstanding. I was greeted and assisted in a timely fashion and was in & out super fast...that's why I luv Mercedes they never let you down the quality of the vehicle and the service provider More

great experience, timely I was very satisfied with the service. The advisor took time to hear my concerns and followed through with the4 service. My car was ready near the I was very satisfied with the service. The advisor took time to hear my concerns and followed through with the4 service. My car was ready near the predicted time. More

Execllent Everyone at the dealership demonstrated highest level of professionalism. Mike (sales) was very helpful with finding us a new car. He kept me in t Everyone at the dealership demonstrated highest level of professionalism. Mike (sales) was very helpful with finding us a new car. He kept me in the loop throughout the process. More

Phenomenal Top rate service to me from the beginning to the very end. The salesman was so professional every step of the process. When I walked into the showroo Top rate service to me from the beginning to the very end. The salesman was so professional every step of the process. When I walked into the showroom to close the deal, the entire staff was so welcoming. The Finance Managet was so professional. More

good experience , top shelf Very professional and great customer service. good customer service called and emailed me when problem was diagnosed. Then called and explained every Very professional and great customer service. good customer service called and emailed me when problem was diagnosed. Then called and explained every thing to me so I could understand what they were fixing. also cleaned and washed my vehicle for me. Steve is the man at West Broad street good guy and represents Mercedes Benz service center very well. More

Loyalty I will continue to bring my vehicle to this dealership because here at Mercedes Benz of Richmond they put the customer first. The exterior car wash wa I will continue to bring my vehicle to this dealership because here at Mercedes Benz of Richmond they put the customer first. The exterior car wash was below usual quality this visit. More

Perfect Professional. The dealership provided great Sevice in the purchase and the Sevice department. Very pleased with this dealership. They have energetic Professional. The dealership provided great Sevice in the purchase and the Sevice department. Very pleased with this dealership. They have energetic staff. Very willing to go above and beyond. More

Yearly Maintentance Check Yes, everything was on point! The Scheduler makes it all happen. My go to guy Steven coordinated the updates and services. My out-of-pocket costs I ca Yes, everything was on point! The Scheduler makes it all happen. My go to guy Steven coordinated the updates and services. My out-of-pocket costs I can live with. I am pleased. More

Excellent Very friendly, prompt, informative and helpful. Problem was diagnosed quickly and the resolution was figured out. Appointment made to return once the Very friendly, prompt, informative and helpful. Problem was diagnosed quickly and the resolution was figured out. Appointment made to return once the part is in and a loaner is also going to be used. More

A one service for a vehicle Chris Garland is my Service Advisor, and he is Truly Exceptional. Chris has been my service advisor since 1999, and I value his experience and his ad Chris Garland is my Service Advisor, and he is Truly Exceptional. Chris has been my service advisor since 1999, and I value his experience and his advice when my vehicle is being serviced. More