Mercedes-Benz of Richmond

I'm from out of town and brought my 2017 GLE AMG in without an appointment when check engine light came on. They took it in for diagnosis, verified the issue, had their a driver drop me off at at a r without an appointment when check engine light came on. They took it in for diagnosis, verified the issue, had their a driver drop me off at at a restaurant for lunch, then pick me up. In the meantime they fixed the GLE. All this in a 2 hour time frame. Couldn't ask for better service! More

Christina was super friendly and super helpful. In addition to Mercedes amazing cars this type of personality makes owning a Benz a different experience then the rest. In addition to Mercedes amazing cars this type of personality makes owning a Benz a different experience then the rest. More

Christiana Made the visit especially nice. She really shows she loves her job and gives great customer service. Please keep her. She really shows she loves her job and gives great customer service. Please keep her. More

The service was great, and the repair was done in timely manner. I was given a rise home and was offered a ride to come pick up, I Just wished they honored the warranty contract i had with Endurance. manner. I was given a rise home and was offered a ride to come pick up, I Just wished they honored the warranty contract i had with Endurance. More

Well, I got to know everyone very well and everyone is very polite not stuck up like some other dealerships . They actually say hi and mean it. Very prompt service and did I mention very professional. The very polite not stuck up like some other dealerships . They actually say hi and mean it. Very prompt service and did I mention very professional. They all get 5 stars ! More

Service was good and on time ! I love to going there and hanging out with some of people I have met ! I love to going there and hanging out with some of people I have met ! More

Everyone that I came in contact with at the service department was courteous and had a smile. department was courteous and had a smile. More

Everyone I worked with was friendly and professional. My salesperson was Cheryl and she was truly awesome. She spent a lot of time with me, test driving two vehicles and explaining the options. Once I My salesperson was Cheryl and she was truly awesome. She spent a lot of time with me, test driving two vehicles and explaining the options. Once I made my decision and ordered the vehicle, she kept me updated throughout the process. When the car arrived, she was "Johnny On The Spot" , taking care of a lot of the paperwork before I arrived. When I arrived to pick up my car, she thoroughly went through the vehicle with me. I definitely would work with her again! More

Rory was very professional and accommodating. He made my purchase experience one to remember. There was an issue that occurred during the financing process that was unacceptable and was a fault He made my purchase experience one to remember. There was an issue that occurred during the financing process that was unacceptable and was a fault of the Finance Department. Once Rory learned of the issue, he was very apologetic and worked to resolve the issue in a professional and accommodating manner. More

Summer is amazing! Top notch service every time. Such a joy to work with and always has a smile on her face! Top notch service every time. Such a joy to work with and always has a smile on her face! More