Mercedes-Benz of Richmond

Great Experience I appreciate that both Mike and Kathie spent the time discussing various details with me. They listened to my requirements and met them. It was that I appreciate that both Mike and Kathie spent the time discussing various details with me. They listened to my requirements and met them. It was that easy and I thank them for listening as this is very important to me. More

Typically great service From appointment scheduling, through service intake, through follow up during service with all questions answered through delivery after service compl From appointment scheduling, through service intake, through follow up during service with all questions answered through delivery after service completion, the customer service at MBR is always top flight. That is why I return time after time. More

Great service It didn't take long, for the service I had done very good job. Will recommend that everyone should choose thos dealership. I will return It didn't take long, for the service I had done very good job. Will recommend that everyone should choose thos dealership. I will return More

Superb Service! Austin has the most pleasant disposition and always goes out of his way to give you that “great” customer care experience. I was worried that I would Austin has the most pleasant disposition and always goes out of his way to give you that “great” customer care experience. I was worried that I would be late returning the loaner vehicle due to an appointment. However, he assured me that it would be okay to take my time and not rush; and that I could return the vehicle the next day. More

Tire repair The customer service was very good.. the rep (Patrick) assigned to me was very helpful and kept me informed, however the length of time it took to The customer service was very good.. the rep (Patrick) assigned to me was very helpful and kept me informed, however the length of time it took to repair my tire was a little too long for my liking ( 5 days) More

Life Long Customers The service we recieved during our visit was nothing short of amazing! We worked with Joey, Joe, and Christine to close the deal on our C300 and th The service we recieved during our visit was nothing short of amazing! We worked with Joey, Joe, and Christine to close the deal on our C300 and they were extremely transparent and helpful throughout the entire process. The C300 we took home was different than the one we initially intended on purchasing due to a minor mix up. Although, we ultimately feel that Joey and team did everything they could to make us whole and ensure we left satisfied. Also, the entire process took just a bit longer than we had anticipated; however, the staff was extremely hospitable while we waited. Mike came over and spent time with us while we waited in the lounge area and even offered to order us lunch. We were asked by Gloria at the front desk to bring our Pup inside while we waited and the hospitality was extended to him as well (i.e water bowl, etc.). We will definitely recommend Mercedes-Benz Richmond to our friends/family and will be purchasing our next vehicle here. More

Great Service Everyone we dealt with at Mercedes-Benz of Richmond was professional, courteous, efficient and friendly. All this plus reasonable prices. What more c Everyone we dealt with at Mercedes-Benz of Richmond was professional, courteous, efficient and friendly. All this plus reasonable prices. What more could you want from a dealership? More

Impromptu visit, was in and out. Issue with tire. Thank you! See above. Problem with tire pressure. Dropped in on lunch break. Problem solved quickly. I have been pleased with sales and service thus far in my ex See above. Problem with tire pressure. Dropped in on lunch break. Problem solved quickly. I have been pleased with sales and service thus far in my experience with this sales/service center. Staff is pleasant, efficient and accommodating. More

Excellent Service. My husband and i brought my Mecedes in for routine service. Mr. Patrick Thompson is our service advisor. He is very professional and knowledgeable. My husband and i brought my Mecedes in for routine service. Mr. Patrick Thompson is our service advisor. He is very professional and knowledgeable. Highly recommend him. He is an asset to your dealership. More

Flawless execution! Extremely professional and courteous personnel. Flawless execution of preparation and delivery of vehicle. The vehicle was perfectly detailed, the gas Extremely professional and courteous personnel. Flawless execution of preparation and delivery of vehicle. The vehicle was perfectly detailed, the gas tank was filled, license plates were installed by the time the paperwork was finished with no waiting! More