Mercedes-Benz of Richmond

Best customer service Logan is just AWESOME!!! Really listens to customer needs and concerns Their customer service is most probably why I’ll buy my next car from Mbusa Logan is just AWESOME!!! Really listens to customer needs and concerns Their customer service is most probably why I’ll buy my next car from Mbusa Customer first Thank you More

A5 service Excellent & smooth. From scheduling the appointment to receiving a text that my car was ready. I appreciate the professional staff. The cashier Tyler Excellent & smooth. From scheduling the appointment to receiving a text that my car was ready. I appreciate the professional staff. The cashier Tyler & Logan deserve a BRAVO. More

Very helpful, in constant communications and never a problem My GL required a warranty repair and a troubleshoot look at a warning indicator light. It turned out that the troubleshoot repair required a longer t My GL required a warranty repair and a troubleshoot look at a warning indicator light. It turned out that the troubleshoot repair required a longer time period to complete than anticipated . Chris Garland, Service Manager, kept me well informed throughout the process and everything was fixed as represented. Chris is always most helpful and nothing is ever an issue or a problem. All of the service employees at the Mercedes dealership strive to provide the best and friendliest customer service and it is noticeable every visit whether a drop off or pick up. Everyone is welcoming and helpful. It is always a good experience because the employees strive to make it so. More

Rewarding and satisfying. The salesman and the staff did everything in their power to make sure I was completely satisfied. The salesman went beyond what I thought he would d The salesman and the staff did everything in their power to make sure I was completely satisfied. The salesman went beyond what I thought he would do to find the car I described to him. He found it!! The finance manager gave me so many options to chose from.(To make me feel comfortable with my purchase) I am very pleased with my purchase. More

Excellent Experience This dealership responds to your service needs with established experience personnel with a friendly and clean environment. I really love this dealer This dealership responds to your service needs with established experience personnel with a friendly and clean environment. I really love this dealership. My service representative, Steven Hunnewell, kept me informed while my car was in for service and informed me of other things that were needed for the vehicle...I really thank him a lot. More

Good experience I had experienced a problem with my car the night before and arrived without an appointment but the staff were very nice and accommodating. They compl I had experienced a problem with my car the night before and arrived without an appointment but the staff were very nice and accommodating. They completed all the work needed earlier than expected. I was very pleased with my new service advisor Gary Biunno, he explained things and called promptly when the car was ready. More

The emergency road service The employee Carl Nelson was very prompt courteous efficient and within minutes identified the problem and fixed it . Please forward my appreciation The employee Carl Nelson was very prompt courteous efficient and within minutes identified the problem and fixed it . Please forward my appreciation to Mr. Nelson great employee More

Great Service! Purchased a pre-owned Mercedes convertible and Joey the salesman went over everything and answered all my questions. He was very helpful as we spoke Purchased a pre-owned Mercedes convertible and Joey the salesman went over everything and answered all my questions. He was very helpful as we spoke via email and eventually in person. I never felt pressured or hassled. It was a great experience! The car did most of the convincing for me. I have looked and looked at cars and this was just the one for me. Loved working with Joey; he made it easy. Christine helped make it fit my budget so I was VERY happy! I'm looking forward to good times with the car and feel assured that I can still ask Joey anything at anytime about the car and he will respond gladly - that is service. More

Car Inspection Mr. Garland was professional and kind. Her saw to it that I did not have wait long, there was no need for a loaner car. Mr. Garland was professional and kind. Her saw to it that I did not have wait long, there was no need for a loaner car. More

great really great- were able to get my car inspected even though I did not have an appointment. always easy to work with and always friendly really great- were able to get my car inspected even though I did not have an appointment. always easy to work with and always friendly More