Mercedes-Benz of Richmond

RUN AND NEVER LOOK BACK These are a bunch of incompetent service people; makes me wonder if they are really certified and who/where they got their certification from. Could n These are a bunch of incompetent service people; makes me wonder if they are really certified and who/where they got their certification from. Could not diagnose problem with car and took to an independent Mercedes mechanic that diagnosed problem in less than 5 minutes. More

Very responsive and courteous Dealer has always been very responsive and on top of the business. Very friendly and always wants to make sure we are satisfied. Cooperative and atte Dealer has always been very responsive and on top of the business. Very friendly and always wants to make sure we are satisfied. Cooperative and attentive. More

"Great customer service with a touch of class" I was looking for another Mercedes to buy and found it on your site. Joey responded and sent me all the details I requested. I called back the next d I was looking for another Mercedes to buy and found it on your site. Joey responded and sent me all the details I requested. I called back the next day to let him know I was on the way to your dealership to test drive the car. Well I left your dealership with the car of my dreams. Christine your Finance Manager was very help and patience in helping me with the best financing options for me. Thanks for a great staff More

efficient Courteous, responsive, accommodating treatment. The price I negotiated was fair, and the process was quick and easy. Shawn Snider facilitated the sa Courteous, responsive, accommodating treatment. The price I negotiated was fair, and the process was quick and easy. Shawn Snider facilitated the sale in an efficient friendly manner. More

As good as it gets I have been a happy customer there for more than 30 years. Chris Garland has been there for 27 of those years. Chris is always courteous and attentive I have been a happy customer there for more than 30 years. Chris Garland has been there for 27 of those years. Chris is always courteous and attentive, and gives frequent updates on progress, I live in a rural area, transport school aged children, and it is essential that my vehicles be trouble-free. Regular, routine maintenance at MB of Richmond makes that happen. My sincere thanks to everyone for another good service experience. More

Excellent service and great follow up My sales person was transparent, friendly and professional. Gave me the information so that I could make the best decision for me without being pushy My sales person was transparent, friendly and professional. Gave me the information so that I could make the best decision for me without being pushy. More

Service with a touch of customer appreciation I brought my car in for a number of issues. Patrick was very helpful in getting me in and out in a timely manner and understood all of my complaints. I brought my car in for a number of issues. Patrick was very helpful in getting me in and out in a timely manner and understood all of my complaints. He also did a very good job working with my warranty company. I always had this vibration throughout my vehicle and did not think anything of it until this visit. I spoke with a delightful technician named Sean who was very thorough. He took the time to look my vehicle over and noticed that there were some parts causing this vibration. He also fixed my a/c and found what this noise was that no other technician could find on my previous visits. After picking up my car I was left feeling completely satisfied and confident. I know when I return I will be asking for Patrick and Sean to working with me again. My car rides like new again! More

Great very friendly Bought a used car from the dealership was very impressed with everything and everyone. Car was cleaned , full tank of gas . People were very nice and Bought a used car from the dealership was very impressed with everything and everyone. Car was cleaned , full tank of gas . People were very nice and friendly More

Stress-free Mercedes-Benz of Richmond had a good selection of cars en tried to accommodate our wishes. The purchasing transaction went very smooth and in a timely Mercedes-Benz of Richmond had a good selection of cars en tried to accommodate our wishes. The purchasing transaction went very smooth and in a timely matter. Our sales rep Shawn Snider was professional, very knowledgeably and excellent to work with. More

Wonderful, as always! Steve and Kervin are the best! We are so appreciative that Kervin picks up our car and how attentive Steve and Kervin are. Thank you! Steve and Kervin are the best! We are so appreciative that Kervin picks up our car and how attentive Steve and Kervin are. Thank you! More