Mercedes-Benz of Richmond

Awesome! Cheryl Bowman is a full service sales representative. She went above and beyond to assure my needs were met. She followed up with me to be sure I di Cheryl Bowman is a full service sales representative. She went above and beyond to assure my needs were met. She followed up with me to be sure I did not have other questions about my car and took care of everything promised in a timely manner. Great experience. More

Mercedes team came through for me this time Joe Norris worked the numbers and Fadil Pehlic was terrific assisting with new car knowledge. A great team - thanks to both. They did an excellent job Joe Norris worked the numbers and Fadil Pehlic was terrific assisting with new car knowledge. A great team - thanks to both. They did an excellent job to make this customer happy. More

Great experience We located the car online and sent an email stating that we were interested in looking at the vehicle. Shawn Snider responded within 5 or 10 minutes We located the car online and sent an email stating that we were interested in looking at the vehicle. Shawn Snider responded within 5 or 10 minutes, told us all about the car and gave us his best price. When we arrived, he had the car ready for us to see and test drive. He carefully explained all the features of the car and let us take it for a test drive. The best part of buying the car is that we knew the price and we didn't have to sit and wait while he went back to the manager to see if they could give it to us at that price. We hate waiting 20 minutes while they discuss the deal. We agreed on the price (he even gave us an extra $100 off) and while Shawn wrote up the contract, he had the service department clean the car and fill it up with gas. We were in and out in no time. Best car buying experience we have ever had. More

Very professional Professional and high quality. Finance staff and internet team were fabulous! I had limited time for the transaction and as such, they had everythin Professional and high quality. Finance staff and internet team were fabulous! I had limited time for the transaction and as such, they had everything prepared and ready. The most efficient business transaction I have experienced in a long time. I highly recommend the dealership due to the professional nature of the staff... More

Excellent job. As a customer I felt really important and taken care of. Though the delivery of my car took so long they make sure I have car to use temporarily job. As a customer I felt really important and taken care of. Though the delivery of my car took so long they make sure I have car to use temporarily and I really appreciate that. More

Satisfied customer I am completely satisfied with the service I received. I had a problem with my payment and the cashier was patient and friendly. I appreciate the tim I am completely satisfied with the service I received. I had a problem with my payment and the cashier was patient and friendly. I appreciate the time he spent processing my payment. More

new car purchase Sales personnel were extremely courteous and helpful. i enjoyed working with Mr. Kervin Ridgley. He was knowledgeable, friendly and made the purchase Sales personnel were extremely courteous and helpful. i enjoyed working with Mr. Kervin Ridgley. He was knowledgeable, friendly and made the purchase an enjoyable experience. More

Excellent experience This was one of the easiest car buying experiences ever. Everyone whom we dealt with was pleasant, knowledgeable and professional, especially Shawn S This was one of the easiest car buying experiences ever. Everyone whom we dealt with was pleasant, knowledgeable and professional, especially Shawn Snider, the Internet Sales Manager, who was extremely helpful in explaining all of the operations of the car. Highly recommended. More

Exceptional dealership & Exceptional people Always have a welcoming experience at this dealership, Logan Bunger is an "exceptional" service advisor, great lounge area and perfect environment to Always have a welcoming experience at this dealership, Logan Bunger is an "exceptional" service advisor, great lounge area and perfect environment to wait. Thanks, Sameer. More

New Car Purchase This is the first time I have done internet sales with MBZ and I found the experience to be one of the easiest, least painful experiences I've ever ha This is the first time I have done internet sales with MBZ and I found the experience to be one of the easiest, least painful experiences I've ever had purchasing a car. I highly recommend this process and Joey Harris the Internet Sales Consultant. Then working with Christine Wright for the paperwork was an absolute breeze as well. More