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Mercedes-Benz of Richmond
Henrico, VA
936 Reviews
Mercedes-Benz of Richmond has been a trusted dealership in greater Richmond, and since we opened our doors in 1960, our focus has never wavered. We’ve earned our reputation by consistently delivering an excellent service and ownership experience every step of the way, offering our customers the best and most sought-after luxury and commercial vehicles, and treating our employees with the utmost respect.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 936 reviews
April 01, 2024
Lost faith in Mercedes because of this service department. Called them first , explained my issue and even explained the service bulletin on Mercedes website claiming issues with my car not starti department. Called them first , explained my issue and even explained the service bulletin on Mercedes website claiming issues with my car not starting after warmup due to a computer update.. . Drove it in last week and was confirmed if it needed an update it would come out my diagnostic fee ($260+) . Been calling all week with no reply till last Friday when I got a call explaining they had to charge me for fuel (I explained I wouldn’t stop for fear if I cut the car off it wouldn’t start and okayed the 5 gallons they claimed I would be charged . Called all weekend to finally get a call back today saying they didn’t see any issue (but admitted to it running rough while getting fuel) but they needed more time so I would need to pay another diagnostic fee until they saw an issue (per hour) .. I refused , that could go on and on with no proof they did anything. I have 3 Mercedes, but this would more than likely be my last.. Good luck if you bring your car here out of warranty… More
by Tommie Cooper
Employees Worked With
Christina Breault
March 27, 2024
My vehicle was serviced in a timely fashion and everyone was very friendly and professional. Christina kept me informed on the status of my vehicle. was very friendly and professional. Christina kept me informed on the status of my vehicle. More
by Satisfied Customer
March 20, 2024
Very good service, they also wash my car. it takes less than hour to wait. it takes less than hour to wait. More
by Steven
Employees Worked With
March 19, 2024
I received a warming welcoming greeting when I arrived from Sam and Steve, both are friendly and professional! Steve explained the re-call process and delivered on time, Steve’s a tremendous asset to y from Sam and Steve, both are friendly and professional! Steve explained the re-call process and delivered on time, Steve’s a tremendous asset to your team of professionals! More
by Judy.kilgour
Employees Worked With
steve
March 18, 2024
Everyone was very helpful at the dealership from the ASP to the cashiers. Quick turnaround to the cashiers. Quick turnaround More
by terry.welles
March 14, 2024
The staff was courteous and professional. The made sure that I was kept informed. It was a wonderful experience, I have never been treated better by a dealership. I will definitely refer them The made sure that I was kept informed. It was a wonderful experience, I have never been treated better by a dealership. I will definitely refer them to friends and family. They will continue to be my go to dealership. Exception Job Mercedes-Benz of Richmond! More
by lmorse
March 07, 2024
Mercedes -Benz of Richmond is the only place I go to have my vehicle service. my vehicle service. More
by Forhisgrace1962
Employees Worked With
