Mercedes-Benz of Richmond

New car purchase Our sales rep Cheryl was courteous and helpful, my wife commented that she did not act like many of the car sales reps we have encountered. I had pla Our sales rep Cheryl was courteous and helpful, my wife commented that she did not act like many of the car sales reps we have encountered. I had planned to go more research on other make and models but Cheryl made the difference between walking and making a purchase. More

Excellent Service Mercedes Benz of Richmond has always provided excellent service over the years, to include making and explaining sound recommendations for future serv Mercedes Benz of Richmond has always provided excellent service over the years, to include making and explaining sound recommendations for future service. In addition, the customer service waiting area is very comfortable. More

Sherry was a great service provider. Had a great experience and would use this dealership and service department again if I’m in the area and need assistance. The service was done quickly Had a great experience and would use this dealership and service department again if I’m in the area and need assistance. The service was done quickly and I was given a comparable loaner car. More

A good experience in purchase and trade in. I purchased the make and model i wanted. Traded in two MB's and purchased a 2019 GLC. Experience was non pressure and reasonable conversation. MB R I purchased the make and model i wanted. Traded in two MB's and purchased a 2019 GLC. Experience was non pressure and reasonable conversation. MB Richmond worked with me to give me the car I wanted. Have been perching with the dealership since 1985. More

Kervin was great. Car was clean and like new Overall a great experience. The only problem was that maintenance schedule alert was not reset when car was serviced. Not a big deal. Kervin said to b Overall a great experience. The only problem was that maintenance schedule alert was not reset when car was serviced. Not a big deal. Kervin said to bring it back to have it reset. More

As always, wonderful service Shout out to Steven, our service advisor, who always makes sure our vehicles are well maintained. Always keeps us informed as to the service status an Shout out to Steven, our service advisor, who always makes sure our vehicles are well maintained. Always keeps us informed as to the service status and anything else that comes up. We appreciate his dedication. More

Professional, friendly, excellent service at MB of Richmond! MB of Richmond sets the standard for excellence in caring for their customers as well as their customers’ automobiles. They always make you feel welco MB of Richmond sets the standard for excellence in caring for their customers as well as their customers’ automobiles. They always make you feel welcome and appreciated. The service experience is always first class. More

Friendly & professional The staff was friendly and professional. I didn't agree with being charged diagnostic fees for each problem but it was from my understanding that it w The staff was friendly and professional. I didn't agree with being charged diagnostic fees for each problem but it was from my understanding that it was needed to troubleshoot each issue. Most repair shops just print them all. In spite pricing, my issue was resolved as well as the process comprehensible. More

Addressed all of my concerns I felt something about my brakes were not working correctly after my car had been repaired by another mechanic for front end collision damage. Merced I felt something about my brakes were not working correctly after my car had been repaired by another mechanic for front end collision damage. Mercedes who replaced my brakes weeks before agreed to look over everything to assure me they were working as they should. They seem to be working exactly as they did after my brakes were replaced. More

Absolutely the best service! My 2013 smart car died on November 2018 and have been fighting with the warranty company to cover the claim. Patrick Thompson is the best, kept me inf My 2013 smart car died on November 2018 and have been fighting with the warranty company to cover the claim. Patrick Thompson is the best, kept me informed on everything and whenever I called/texted him got the response right back. The warranty company finally covered the claimed last week and Patrick got the new engine replaced way sooner than I expected. It’s been a long journey and Patrick was right there for me. Thanks for all your help and patience Patrick!! More