Mercedes-Benz of Richmond

Excellent Service of automobile Service manager Ron and consultant Logan were exceptionally helpful and knowledgeable. Truly appreciate all of their assistance I would recommend thi Service manager Ron and consultant Logan were exceptionally helpful and knowledgeable. Truly appreciate all of their assistance I would recommend this dealership to anyone. Look forward to continue utilizing this facility. Thanks very much. More

Excellent I always enjoy working with Patrick. He is pleasant and easy to work with. I appreciate that he has a wide range of knowledge in what he does. I always enjoy working with Patrick. He is pleasant and easy to work with. I appreciate that he has a wide range of knowledge in what he does. More

A-check, VA State Inspection Got my C-300 in quickly, completed an A-1 service, diagnosed and repaired a slow leak in a tire and got me on my way in a reasonable time. Got my C-300 in quickly, completed an A-1 service, diagnosed and repaired a slow leak in a tire and got me on my way in a reasonable time. More

Easy and wonderful excellent Sales and service were great. Would buy again from my sales person and dealership nothing but a great experience. Can’t say enough good about my expe Sales and service were great. Would buy again from my sales person and dealership nothing but a great experience. Can’t say enough good about my experience More

Purchase of GLC 300 The entire staff was excellent in all aspects of the purchase from the sales team to the finance group. It seemed to have a real team type of atmosp The entire staff was excellent in all aspects of the purchase from the sales team to the finance group. It seemed to have a real team type of atmosphere. More

Service easy, efficient with friendly, helpful staff I called early in the week about dropping my car off on July 10 for B4 service. The woman I spoke with was friendly and helpful; she said July 10 woul I called early in the week about dropping my car off on July 10 for B4 service. The woman I spoke with was friendly and helpful; she said July 10 would be fine for July 11 early bird service. A man -- once more friendly and helpful --greeted me in the service area the afternoon of the 10th and sat with me as I filled out the form. I got the first text from Patrick Thompson early on the 11th and soon thereafter another text from him that the car was ready, much sooner than I had anticipated. Tyler Peay -- friendly and helpful -- guided me through check-out. The process could not have gone smoother. Plus, I was able to have a short visit with Fadil Pehlic who sold the car to me. My thanks to all! More

Service Excellent customer service, responsiveness, timely appointment. Always accommodating. Would highly recommend this location for your vehicle needs. Det Excellent customer service, responsiveness, timely appointment. Always accommodating. Would highly recommend this location for your vehicle needs. Detailed explanation of service and upcoming needs. Thanks More

Warranty Friendliness,Responsive, professional & delivered what I was promised. Overall great experience with salesman and managers as well as service represen Friendliness,Responsive, professional & delivered what I was promised. Overall great experience with salesman and managers as well as service representatives at Mercedes Benz of Richmond. More

Great sales team. Pleasant and attentive sales and finance staff made this purchasing experience much more enjoyable. I have recommended this dealership to several fri Pleasant and attentive sales and finance staff made this purchasing experience much more enjoyable. I have recommended this dealership to several friends and family members. More

Friendly, Fast, Fantastic My sales representative Shawn was quick to respond to my inquiry and helpful familiarizing me with my selection. He facilitated our transaction quickl My sales representative Shawn was quick to respond to my inquiry and helpful familiarizing me with my selection. He facilitated our transaction quickly and smoothly, from test ride to trade-in to delivery. Christine processed the paperwork routinely and got me out the door and down the road in no time. Bottom line--I'm -very- pleased with my purchase decision and can wholeheartedly recommend this dealership to any and all prospective customers. Thank you for a smooth and pleasurable transaction! More