Mercedes-Benz of Richmond

Great service Sherry has assisted me twice now and both times has been extremely helpful and easy to work with. Service is always great and I always feel welcomed a Sherry has assisted me twice now and both times has been extremely helpful and easy to work with. Service is always great and I always feel welcomed and informed of every detail. More

A-3 service on 350 GLE This was the first time I sat and wait for service, at Richmond West Broad st location Mr. Christopher Garland advisor was friendly, professional, eff This was the first time I sat and wait for service, at Richmond West Broad st location Mr. Christopher Garland advisor was friendly, professional, efficient!! More

5 Stars MB of Richmond MB of Richmond always takes great care of me. I won’t take my Mercedes anywhere else. Thank you MB of Richmond, I’m a customer for life! MB of Richmond always takes great care of me. I won’t take my Mercedes anywhere else. Thank you MB of Richmond, I’m a customer for life! More

Service Excellence On time, on estimate, courteously handled. Christ Garland is a customer service ace. Opportunity to have a "loaner" is particularly attractive since On time, on estimate, courteously handled. Christ Garland is a customer service ace. Opportunity to have a "loaner" is particularly attractive since we commute 100+ miles to the shop. More

Service experience was excellent My service experience was excellent as always. Working with Chris Garland was excellent and extremely helpful. Irvin Rich also assisted in resolving o My service experience was excellent as always. Working with Chris Garland was excellent and extremely helpful. Irvin Rich also assisted in resolving one small issue I had and now I’m completely satisfied. More

Great experience It was a pleasure to have my car serviced at your facility—you made it easy. Was welcomed by friendly staff through the whole process. No hassle about It was a pleasure to have my car serviced at your facility—you made it easy. Was welcomed by friendly staff through the whole process. No hassle about getting a courtesy car. I also thought the service was fairly priced. Thank you very much. More

Top notch sales staff Charles Carr is a top notch salesman that went above and beyond with this sale. I live in Northern VA and have 5 Mercedes dealerships in my area but Charles Carr is a top notch salesman that went above and beyond with this sale. I live in Northern VA and have 5 Mercedes dealerships in my area but Charles Carr is the reason that the Richmond dealership will be the go to when it's time to buy my next Mercedes. I saw the car in person one time on a Sunday and then I worked with Charles and Joe to close a deal. I even had Charles take the car on a test drive for me to ensure there were no little things that would pop up since I live two hours away. The day I went down to sign the paperwork and pick up the car, Charles worked with my wife on finding her a SUV she may like and we ended up taking a new GLE out for a test drive. Needless to say my wife and I will be coming back to purchase a GLE next year. I cant say enough great things about Charles Carr, Joe Norris,, and the rest of the staff at the dealership. This is how you get a customer and keep one. More

Excellent experience great customer service. Steven was great and the customer was excellent and the had my car services and on the go in a little over hour. Wonderful environment friendly people Steven was great and the customer was excellent and the had my car services and on the go in a little over hour. Wonderful environment friendly people. More

Battery Replacement This was only my second time bringing in my vehicle for service, and I was not aware of the service times. I showed up (7:15) early to pick up a vehic This was only my second time bringing in my vehicle for service, and I was not aware of the service times. I showed up (7:15) early to pick up a vehicle and leave for work, but I was told that since my appointment was 8:30 I had to wait until then to be checked in. I thought I could come in drop of my car and pick up the rental and be on my way. The process was not explained when I made my appointment. Overall my experience was good. My service manager was very helpful in getting me checked in and explained the process, and my vehicle was ready on time. More

Good experience Logan Bunger was great to work with. Hope to work with him again when my car needs servicing. My overall experience from the sale to the servicing o Logan Bunger was great to work with. Hope to work with him again when my car needs servicing. My overall experience from the sale to the servicing of my vehicle were outstanding. More