Mercedes-Benz of Richmond

This dealership met all of my needs. Charles was absolutely amazing and helped expedite the car buying process and answered all of my questions. I highly recommend them. absolutely amazing and helped expedite the car buying process and answered all of my questions. I highly recommend them. More

Awesome Customer Service Easy check in and check out. Customer service rep was polite and understanding. Recommendation service for my car. Text messages to keep me up to day Easy check in and check out. Customer service rep was polite and understanding. Recommendation service for my car. Text messages to keep me up to day More

The best customer service in Richmond Your customer service is the best....you all really know how to make the experience as pleasant as possible and I really appreciate it. Your professio Your customer service is the best....you all really know how to make the experience as pleasant as possible and I really appreciate it. Your professionalism is outstanding Thank You More

A perfect maintenance experience A very pleasant experience. I arrived on time and was quickly and courteously checked in. I was waiting at the dealer for the work to be completed a A very pleasant experience. I arrived on time and was quickly and courteously checked in. I was waiting at the dealer for the work to be completed and it was. My car was ready in less than two hours. More

Service on my car was performed in a timely manner...i Very satisfied with service. Resolution of problem was completed in a timely manner.. Peter Bergdorf kept me apprised and explained what the pro Very satisfied with service. Resolution of problem was completed in a timely manner.. Peter Bergdorf kept me apprised and explained what the problem was and how it was resolved. More

Excellent care I truly feel taken care of at this service department. Calls kept me informed of progress being made, repairs needed, and costs involved. Good job MB. I truly feel taken care of at this service department. Calls kept me informed of progress being made, repairs needed, and costs involved. Good job MB. Great job Steve! More

SERVICE AT BENZ I am very please with the degree of service given at Mercedes Benz dealership in Richmond. The degree of excellence of the people in the service depa I am very please with the degree of service given at Mercedes Benz dealership in Richmond. The degree of excellence of the people in the service department is very high and I strongly recommend them. Franco Laghi More

Quick Check Engine Light Diagnostic MB of Richmond fit me on an oversubscribed day for a check engine light problem. Turned out to be a fuel pump issue which they fixed immediately. I am MB of Richmond fit me on an oversubscribed day for a check engine light problem. Turned out to be a fuel pump issue which they fixed immediately. I am not from the Richmond Area but only there one week a month. I really appreciate MB of Richmond accommodating my schedule as a non-resident MB owner. More

Outstanding Excellence, responsive and caring. Mike is a consummate professional who knows his trade. He is engaging and exudes confidence and Is customer orient Excellence, responsive and caring. Mike is a consummate professional who knows his trade. He is engaging and exudes confidence and Is customer oriented. Absolutely superb! More

Great experience I was very pleased with my experience when I had my E 300 serviced at your dealership. Everything was handled with ease. It was a pleasant exper I was very pleased with my experience when I had my E 300 serviced at your dealership. Everything was handled with ease. It was a pleasant experience. More