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Mercedes-Benz of Richmond
Henrico, VA
936 Reviews
Mercedes-Benz of Richmond has been a trusted dealership in greater Richmond, and since we opened our doors in 1960, our focus has never wavered. We’ve earned our reputation by consistently delivering an excellent service and ownership experience every step of the way, offering our customers the best and most sought-after luxury and commercial vehicles, and treating our employees with the utmost respect.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 936 reviews
May 02, 2024
Outstanding service! The entire team was very professional, knowledgeable, friendly. Rory communicated by phone well before we get there. Brian spent time showing us arou The entire team was very professional, knowledgeable, friendly. Rory communicated by phone well before we get there. Brian spent time showing us around, including the driving test. The manager Mike Rosen was very friendly, working with us for the purchase. We are very pleased with their service and with our second Mercedes-Benz from them. Outstanding team! More
by LY
April 20, 2024
The experience was wonderful The advisor was knowledgeable and polite My car drives like new knowledgeable and polite My car drives like new More
by Abpans
April 18, 2024
Dropped my car a day before for the 7:30 am appointment the next day. thinking it will be done by lunch time. Got a txt around 3:30 to pick up my car. The car was not washed and there were grease marks. La the next day. thinking it will be done by lunch time. Got a txt around 3:30 to pick up my car. The car was not washed and there were grease marks. Lady offered to put it through the car wash but at that point who wants to wait. Every thing else was fine. Car was gone there for a recall service. More
by jani_50
Employees Worked With
Service manager
April 14, 2024
Mcgeorge Mercedes has been my service provider for the past 19 years and two Mercedes. The service is always great! past 19 years and two Mercedes. The service is always great! More
by frederic108
Employees Worked With
April 07, 2024
Promptly received for my scheduled appointment. Recall was performed in a timely manner. Waiting area was comfortable with coffee and snacks. All personnel I Encountered were clear and polite Recall was performed in a timely manner. Waiting area was comfortable with coffee and snacks. All personnel I Encountered were clear and polite More
by Genesalmon7
