Mercedes-Benz of Richmond

I was impressed with your representative handling of my business smart and on time ! Sherry was very pleasant and efficient and your complimentary coffee was well received 😎 business smart and on time ! Sherry was very pleasant and efficient and your complimentary coffee was well received 😎 More

Excellent Service I have bought many cars at Mercedes of Richmond over the past 50 years. Always been very happy with the sales and service. Will continue to buy my car I have bought many cars at Mercedes of Richmond over the past 50 years. Always been very happy with the sales and service. Will continue to buy my cars there. More

Wonderful Service as always We have been having our Mercedes' serviced for many years and always enjoy the profession service we receive. Always friendly, professional and timely We have been having our Mercedes' serviced for many years and always enjoy the profession service we receive. Always friendly, professional and timely. Thank you to everybody at Mercedes for keeping our beloved cars in tip top shape. More

Great Experience Great customer service. No extended wait time. Was made very comfortable and was informed of everything that was being done. No surprises and no press Great customer service. No extended wait time. Was made very comfortable and was informed of everything that was being done. No surprises and no pressure to get extra services I did not need at the time. More

Mr. Snider was great to work with online and in person as well as Ms. Wright. Our experience was great. Would recommend this dealership to others well as Ms. Wright. Our experience was great. Would recommend this dealership to others More

Every employee encountered is friendly and courteous. Service is prompt. Even when you must wait a little longer, the lounge is a comfortable place to wait. Service is prompt. Even when you must wait a little longer, the lounge is a comfortable place to wait. More

Great experience start to finish From check in, to explanation of service needed, to timely performance, to loaner, to wash, to check out -- A+. Steven did an admirable job with the a From check in, to explanation of service needed, to timely performance, to loaner, to wash, to check out -- A+. Steven did an admirable job with the appointment. More

Great service, friendly staff, pick up/delivery appreciated Like the fact that they are open, honest, and do not try to sell you repairs that are not needed...they may "suggest or keep and eye out for" but do n Like the fact that they are open, honest, and do not try to sell you repairs that are not needed...they may "suggest or keep and eye out for" but do not try to quilt you with unneeded service. That makes for great customer relations! Open and honest is the way to go! Pick up and return of my vehicle was especially appreciated and gentlemen was very polite and followed proper procedures (covered driver car sear, gloves, etc) due to the Covid 19 concerns. More

Excellent Experience I was very happy and satisfied with my purchase experience from beginning to end at this dealership. Our salesman Matt Ward was very helpful, knowledg I was very happy and satisfied with my purchase experience from beginning to end at this dealership. Our salesman Matt Ward was very helpful, knowledgeable and efficient while handling our transaction. We really appreciated the “no pressure” respectful way he interacted with us. We felt that our sales price was fair, and our trade-in value offer was fair as well. We can’t say enough good things about Matt, he was really great. I’ve already recommended your dealership to a few of my friends. Thank you all very much. More

Shawn was amazing! I would most definitely purchase from him & this dealership again! I would recommend all of my friends and family to purchase from him! him & this dealership again! I would recommend all of my friends and family to purchase from him! More