Mercedes-Benz of Richmond

Regular Service checkup always a pleasure Purchased my car in 2006 and have continued with regular services here. Always friendly, kind and helpful to take care of may care and make sure we a Purchased my car in 2006 and have continued with regular services here. Always friendly, kind and helpful to take care of may care and make sure we are satisfied. More

Best Communication, Best Customer service. EST car buying experience, Rory & Mike were fantastic. I will never buy a Vehicle any where else. Very professional took there time. buying experience, Rory & Mike were fantastic. I will never buy a Vehicle any where else. Very professional took there time. More

Excellent Service Logan was prompt, helpful and honest in his advice. During the COVID 19 situation, they provided contactless pick up and delivery which was very muc Logan was prompt, helpful and honest in his advice. During the COVID 19 situation, they provided contactless pick up and delivery which was very much appreciated. Drivers followed instructions exactly. Text messaging options and online payment is super convenient. Thank you! More

I give this dealership a five star rating. Knowledgeable, professional, and caring staff. Kudos and thanks to Steven Hunnewell-he is the best. Thank u professional, and caring staff. Kudos and thanks to Steven Hunnewell-he is the best. Thank u More

Vehicle in for service Brought my vehicle in for inspection. As always Steven , my service advisor, was there to handle all the details in a very professional manner. Was i Brought my vehicle in for inspection. As always Steven , my service advisor, was there to handle all the details in a very professional manner. Was in and out in a very timely manner. Always satisfied with my experience. Thanks. More

Outstanding Customer Service They made is so easy to finally purchase my "Dream Car". The atmosphere and experience was absolutely amazing. Very hospitable and helpful, answered They made is so easy to finally purchase my "Dream Car". The atmosphere and experience was absolutely amazing. Very hospitable and helpful, answered every question that I had pertaining to the car I wanted to purchase. Shawn was a great help and I definitely will come back when I want to upgrade to a new Mercedes. More

Outstanding in all aspects of Pre-Owned Sale! Rory was a pleasure to work with - far exceeded our exceptions and set a new standard for what we expect from a sale rep. Everyone we encountered, fro Rory was a pleasure to work with - far exceeded our exceptions and set a new standard for what we expect from a sale rep. Everyone we encountered, from Joe (Pre-Owned manager) to the finance team was top notch and dedicated and focused on customer service. You have a great team! I'm glad we are part of the Mercedes-Benz of Richmond family! More

Absolutely one of the most finest classiest dealerships I have ever visited in my life. They treat you like a king and are very professional to say the least. have ever visited in my life. They treat you like a king and are very professional to say the least. More

Service:A The people that I spoke (by phone) to that helped me with the service that I needed for my vehicle were very helpful, pleasant and knowledgeable abou The people that I spoke (by phone) to that helped me with the service that I needed for my vehicle were very helpful, pleasant and knowledgeable about what I needed for my car. More

Hunnewell/Moore I've been to this dealership multiple times and Steve's always been courteous, especially when my car was still under warranty. It is because of the w I've been to this dealership multiple times and Steve's always been courteous, especially when my car was still under warranty. It is because of the way that I was previously treated that I opted to use Mercedes of Richmond to do the recall work. Also, Sherry Moore was my advisor for some major work last summer and was good too. More