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Mercedes-Benz of Richmond
Henrico, VA
934 Reviews
Mercedes-Benz of Richmond has been a trusted dealership in greater Richmond, and since we opened our doors in 1960, our focus has never wavered. We’ve earned our reputation by consistently delivering an excellent service and ownership experience every step of the way, offering our customers the best and most sought-after luxury and commercial vehicles, and treating our employees with the utmost respect.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 934 reviews
June 26, 2020
ALWAYS A GREAT EXPERIENCE! MY SALESMAN IRVIN RICH IS THE BEST.. REPEAT BUSNESS WITH THIS AWESOME DEALER. THANK YOU AND YOUR AWESOME TEAM YOU ROCK. BEST.. REPEAT BUSNESS WITH THIS AWESOME DEALER. THANK YOU AND YOUR AWESOME TEAM YOU ROCK. More
by MJBENZ
Employees Worked With
IRVIN RICH,MIKE ROSEN, MIKE RUDIN
June 19, 2020
Great I like bringing my cars to this dealership. The technicians do good work and they are extremely polite. Sherry Moore did a great job with taking care I like bringing my cars to this dealership. The technicians do good work and they are extremely polite. Sherry Moore did a great job with taking care of my day with the service that was needed. As much as I love the service department, it is extremely pricey. It would be nice to receive incentives so that work would not be done outside of the dealership. More
by mwatts
Employees Worked With
Sherry Moore
June 19, 2020
It’s about the client not the dealer!From waving me It’s about the client not the dealer! From waving me through the door and assigning a service rep.. outstanding service and attention. Logan answe It’s about the client not the dealer! From waving me through the door and assigning a service rep.. outstanding service and attention. Logan answered some questions I didn’t even know I had. More
by hjacobs2
Employees Worked With
Logan Bunger. EXCELLENT And the general operator who handled a concern with a solution.
June 18, 2020
Great service, they offer reasonable pricing and let me know about the progress of my car, would definitely repeat my visit. I totally recommend them!! know about the progress of my car, would definitely repeat my visit. I totally recommend them!! More
by GIO81
Employees Worked With
Sherry Moore
June 13, 2020
New purchase Very good was easy laid back. No pressure. Would recommend to my friends. And when we are ready for a new vehicle will most defiantly come back Very good was easy laid back. No pressure. Would recommend to my friends. And when we are ready for a new vehicle will most defiantly come back More
by dcmartinez45
Employees Worked With
Irvin Rich and ChristineWright
June 11, 2020
It was a wonderful experience buying the C43 AMG and the service provided by both Shawn and Mike was exemplary. I work in the hospitality industry and recognize when a customer is made to feel special and v service provided by both Shawn and Mike was exemplary. I work in the hospitality industry and recognize when a customer is made to feel special and valued. More
by suhail
Employees Worked With
Mike Rudin and Shawn Snider
June 09, 2020
Service and maintenance is always very timely and efficient. Recall notices are promptly addressed and attended to.Attention to each customer is a primary concern and waiting time has never been a efficient. Recall notices are promptly addressed and attended to.Attention to each customer is a primary concern and waiting time has never been a problem. More
by ccggraham
Employees Worked With
Sherry Moore
June 06, 2020
10,000 mile checkup Everyone I spoke to was extremely friendly, courteous and helpful. Sherry was thorough and kept me completely up to date with information about the s Everyone I spoke to was extremely friendly, courteous and helpful. Sherry was thorough and kept me completely up to date with information about the service of my car. I couldn't have been more pleased with the quality of your service department. More
by ndlime
Employees Worked With
Sherry, Tyler
June 04, 2020
Wonderful they are always professional and Courteous just a great group of people that you have working with you. Thanks to all of your employees just a great group of people that you have working with you. Thanks to all of your employees More
by louisej0888
Employees Worked With
Patrick and I cannot remember the others
