Mercedes-Benz of Richmond

Excellent My service was done quickly ,efficiently and no waiting at any point. Everyone I dealt with was friendly and courteous. I would recommend Mercedes-Ben My service was done quickly ,efficiently and no waiting at any point. Everyone I dealt with was friendly and courteous. I would recommend Mercedes-Benz of Richmond to anyone.and everyone. More

Service Supreme The wait time was fine and the service was excellent. Kudos to the service department! My car has a new inspection ticket and it looks brand new!! M The wait time was fine and the service was excellent. Kudos to the service department! My car has a new inspection ticket and it looks brand new!! Many thanks to Mr. Patrick Thompson who is always very professional and kept me apprised of every detail. The checkout was also great!! More

Great Custimer service, on time no waiting around, loaner car process was smooth and easy, the rep that handled me was professional and provided courtesy calls to keep me updated on my maintenance request. car process was smooth and easy, the rep that handled me was professional and provided courtesy calls to keep me updated on my maintenance request. More

I called Sherry to set up a service appointment, she is very nice, professional and a true asset to your team. Thank you for the excellent service. very nice, professional and a true asset to your team. Thank you for the excellent service. More

No one answered the phone I called the service department repeatedly 2 days in a row trying to get an appointment to have my car inspected and no one ever answered the phone. I called the service department repeatedly 2 days in a row trying to get an appointment to have my car inspected and no one ever answered the phone. Since we live relatively close by, we decided to drive to the dealership instead . Once there, we had no problem getting an appointment for the next day. Not the usual service I’m accustomed to from Mercedes. On the day of service, however, everything was great! More

Go Mercedes-Benz Purchased my third SUV. The entire experience has always been great. I appreciate the hospitality from all Mercedes-Benz staff, and will recommend Purchased my third SUV. The entire experience has always been great. I appreciate the hospitality from all Mercedes-Benz staff, and will recommend to other. More

You get what you pay for in this world. I didn't buy cheap, but I received good value and great service. I effectively bought on line and spent less than 30 minutes in the dealership. Thank you cheap, but I received good value and great service. I effectively bought on line and spent less than 30 minutes in the dealership. Thank you More

Eveything went well Appreciate the loaner car and text Eveything went well Appreciate the loaner car and text updates Not sure why it needs to be 25 words i am making up words now Eveything went well Appreciate the loaner car and text updates Not sure why it needs to be 25 words i am making up words now More

First Time Benz Owner This was the easiest purchase experience in my forty years of driving and buying cars. The Sales team is very professional and when I told them what This was the easiest purchase experience in my forty years of driving and buying cars. The Sales team is very professional and when I told them what I needed, they made it happen. My sales representative Matt was very knowledgeable and accommodating. Despite our thirty years of difference in age, he was able to educate me and answer all my questions. The sales manager was equally professional and accommodating. Joey stuck to his word when others might have not followed through under the same conditions. I felt comfortable with the deal and have no regrets. More

Service on my Car I always get the best SERVICE here at this dealership! It starts when I pull my vehicle into the garage and from there Sherri has me in and out with m I always get the best SERVICE here at this dealership! It starts when I pull my vehicle into the garage and from there Sherri has me in and out with my Loaner car in no time flat,she was in constant touch with me by texts to what was going on with my car. I drive in to Richmond from Penna to have my car serviced by this dealership. I commend them on their Service and organization..........THEY ARE THE BEST from the person who greets at the door and the person who brings my car to me when I pick it up............... a GREAT TEAM! Thank you you all for the great SERVICE! Mim Leggette More