Mercedes-Benz of Richmond

This was for a recall from Mercedes-Benz. I was told not to drive the car until after the inspection. The service technician, Jacob, arrived when he said he would and introduced himself with I was told not to drive the car until after the inspection. The service technician, Jacob, arrived when he said he would and introduced himself with his ID. He explained what was being done and why. At the end of the service, he provided me with a copy of the receipt and an explanation page to be kept with the vehicle. Jacob was very polite and informative. More

Couldn't find a CPO Mercedes in my local market (Columbus OH) that met my needs and wants. The staff at MB-Richmond made it easy to conduct the transaction remotely; even working with me outside of business OH) that met my needs and wants. The staff at MB-Richmond made it easy to conduct the transaction remotely; even working with me outside of business hours. More

Everything at Mercedes always is outstanding. Customer service is simply, top-notch. Wonderful job, keep up the truly great and fabulous work that is done each and every day! Customer service is simply, top-notch. Wonderful job, keep up the truly great and fabulous work that is done each and every day! More

very professional services . quick and good work. text message was very helpful to know the status! quick and good work. text message was very helpful to know the status! More

Jane Harpster, in the service department, was extremely helpful. She kept me up to date on the progress of my vehicle. She made sure that there was no question about my vehicle and it was thoroughly ser helpful. She kept me up to date on the progress of my vehicle. She made sure that there was no question about my vehicle and it was thoroughly serviced. She made sure that it was road tested. I feel like she took care of my car like she would a family member. Kudos to this fabulous ambassador for Mercedes-Benz of Richmond! She is not paid enough for the care she takes in customer care. More

I found the personnel to be very professional and knowledgeable regarding their handling of clients. Cheryl went out of her way to assist and keep me informed of the progress the sale of the corvett knowledgeable regarding their handling of clients. Cheryl went out of her way to assist and keep me informed of the progress the sale of the corvette. She is certainly a credit to the dealership. More

My 2016 GLC was recently diagnosed and corrected and routine service performed. Excellent work. I am working with Steve Hunnewell with a recurring message on my 2020 GLC. I am very satisfied the issue routine service performed. Excellent work. I am working with Steve Hunnewell with a recurring message on my 2020 GLC. I am very satisfied the issue will be resolved. More

I received state inspection and an oil change on my CLA. Wait time was adequate and customer service was superb! Great! I love Mercedes -Benz of Richmond. #thebestornothing. Wait time was adequate and customer service was superb! Great! I love Mercedes -Benz of Richmond. #thebestornothing. More

This dealership is top notch with very helpful and professional staff. They are also knowledgeable and professional. professional staff. They are also knowledgeable and professional. More

These are the type of people that give car dealers a bad name. The guys that work in the service department are dishonest and will steal from you and not think twice. I took my car in to get service and the name. The guys that work in the service department are dishonest and will steal from you and not think twice. I took my car in to get service and they said I needed new spark plugs and one new coil, the service representative Tyler Peay gave me a price of 1300-1400 to do the job! My response was please give me a break down of the labor and parts, and he went over that with me three times. I then asked him are you sure it is that much and Tyler said yes that is the actual cost. Then I told Tyler I don’t understand your estimate because plugs are only $35 each and one coil is only about $100. How in the world did you get 1300-1400 total and his response was ooohhh! I am not sure let me call you back. Well Tyler called me back after 20 minutes and didn’t know what to say. The only thing he said was sorry I made a mistake! Stay away from this dealership unless you want to be screwed. More