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Mercedes-Benz of Richmond

Henrico, VA

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Employees
Reviews
Vehicles
4.7
973 Reviews
Mercedes-Benz of Richmond has been a trusted dealership in greater Richmond, and since we opened our doors in 1960, our focus has never wavered. We’ve earned our reputation by consistently delivering an excellent service and ownership experience every step of the way, offering our customers the best and most sought-after luxury and commercial vehicles, and treating our employees with the utmost respect.
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8225 W Broad St

Henrico, VA

23294

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Showing 973 reviews

February 09, 2023

Always looking to serve the customer! Refreshing! Will be back as soon as next service is due. More

by Jonbarker55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven
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February 09, 2023

Very clean intake, waiting area with friendly attendants and quick service, plus complimentary car wash. More

by Dana Taylor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Female Service Advisor, I can't remember her name.
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February 04, 2023

Logan was awesome! He makes the entire experience so easy and stress free. He always strives to make me happy. He also communicates everything that is going on with my More

by Alexa
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Logan
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February 01, 2023

Excellent service as always from Steve. We've been bringing our cars here for years and never had any issues!! Thanks again!! More

by scottdesr20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Hunnewell
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January 27, 2023

Scheduling was easy. The staff was honest and efficient. The cost appeared high. Service was very good. More

by oliver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
forgot
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January 20, 2023

Excellent attention to detail in ordering and the follow through with delivery. Kervin was extremely patient and explained every feature! More

by shickman
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kervin Ridgley
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January 07, 2023

Logan is truly an asset to your customer service dept. great experience with him unlike other dealerships More

by Mitchwinston
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan
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December 26, 2022

they are dishonest,they charge for time that they do not work on your car,service manager is very disrespectful,and they'll do things to your car so that you have to bring it back for service and then they More

by rodgerrod2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Summer
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December 09, 2022

Scheduling was very easy and the customer service was commendable. I was kept abreast on progress towards completing service required. The courtesy inspection was a most pleasant surprise. I all was appr More

by Bleneva
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Uncertain of name
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Dec 09, 2022 -

Bleneva responded

I confirm my review.

December 01, 2022

Steve and the staff are awesome and provide excellent service! My forever dealership, I love my new SUV 350E! The service department and Shawn my salesperson exceeded my expectations! More

by torie_c
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Patrick, Steve in the service department and Shawn Snyder in sales
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