Mercedes-Benz of Richmond

Logan is truly an asset to your customer service dept. great experience with him unlike other dealerships great experience with him unlike other dealerships More

they are dishonest,they charge for time that they do not work on your car,service manager is very disrespectful,and they'll do things to your car so that you have to bring it back for service and then they work on your car,service manager is very disrespectful,and they'll do things to your car so that you have to bring it back for service and then they will give you an outrageous quote to repair the problem they created. More

Steve and the staff are awesome and provide excellent service! My forever dealership, I love my new SUV 350E! The service department and Shawn my salesperson exceeded my expectations! service! My forever dealership, I love my new SUV 350E! The service department and Shawn my salesperson exceeded my expectations! More

This was for a recall from Mercedes-Benz. I was told not to drive the car until after the inspection. The service technician, Jacob, arrived when he said he would and introduced himself with I was told not to drive the car until after the inspection. The service technician, Jacob, arrived when he said he would and introduced himself with his ID. He explained what was being done and why. At the end of the service, he provided me with a copy of the receipt and an explanation page to be kept with the vehicle. Jacob was very polite and informative. More

Couldn't find a CPO Mercedes in my local market (Columbus OH) that met my needs and wants. The staff at MB-Richmond made it easy to conduct the transaction remotely; even working with me outside of business OH) that met my needs and wants. The staff at MB-Richmond made it easy to conduct the transaction remotely; even working with me outside of business hours. More

Everything at Mercedes always is outstanding. Customer service is simply, top-notch. Wonderful job, keep up the truly great and fabulous work that is done each and every day! Customer service is simply, top-notch. Wonderful job, keep up the truly great and fabulous work that is done each and every day! More

very professional services . quick and good work. text message was very helpful to know the status! quick and good work. text message was very helpful to know the status! More

Jane Harpster, in the service department, was extremely helpful. She kept me up to date on the progress of my vehicle. She made sure that there was no question about my vehicle and it was thoroughly ser helpful. She kept me up to date on the progress of my vehicle. She made sure that there was no question about my vehicle and it was thoroughly serviced. She made sure that it was road tested. I feel like she took care of my car like she would a family member. Kudos to this fabulous ambassador for Mercedes-Benz of Richmond! She is not paid enough for the care she takes in customer care. More

I found the personnel to be very professional and knowledgeable regarding their handling of clients. Cheryl went out of her way to assist and keep me informed of the progress the sale of the corvett knowledgeable regarding their handling of clients. Cheryl went out of her way to assist and keep me informed of the progress the sale of the corvette. She is certainly a credit to the dealership. More